Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.76
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
St. Regis Hotels & Resorts is a renowned luxury hospitality brand, recognized globally for offering timeless glamour combined with a forward-thinking spirit. Established in the early 20th century with the debut of the St. Regis Hotel in New York by John Jacob Astor IV, the brand has built a prestigious legacy of delivering impeccable service and an exclusive butler experience that anticipates guests' needs with flawless execution. Today, St. Regis operates over 50 luxury hotels and resorts strategically located in prime destinations worldwide, continuing to redefine luxury by blending classic sophistication with modern sensibilities. Each property under the St. Regis... Show More
Job Requirements
- High school diploma or equivalent
- Flexible availability including weekends and holidays preferred
- Ability to work full-time
- No previous related experience required
- No supervisory experience required
- Ability to speak clearly and professionally
- Physical stamina for prolonged standing and walking
- Must adhere to company grooming and uniform standards
- Ability to maintain confidentiality
- Ability to lift and move objects up to 25 pounds
- Willingness to handle various guest service tasks
- Commitment to follow all policies and procedures
Job Qualifications
- High school diploma or equivalent
- General Educational Development (GED) certificate acceptable
- No previous related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Strong interpersonal skills for team collaboration
- Ability to maintain confidentiality
- Attention to detail and accuracy in documentation
- Physical ability to lift up to 25 pounds and stand or walk for extended periods
- Commitment to uphold company policies and standards
Job Duties
- Provide personalized and attentive service to meet all guest needs including delivery of coffee and tea on request
- Prepare arrival notes for new guests to communicate important preferences to hotel operations
- Coordinate and verify room keys and ensure each detail meets guest expectations
- Escort early arrivals in coordination with front desk
- Be present at guest check-in to anticipate guest needs
- Complete butler flags entered in local systems by reservations, sales, and other departments
- Send pre-arrival emails and coordinate escorting VIP guests to their rooms
- Collaborate closely with guest services and engineering departments to address requests
- Collect and track guest laundry requests ensuring timely delivery and return
- Report accidents, injuries, and unsafe working conditions to management
- Follow all company policies and procedures
- Maintain personal grooming and professional appearance
- Uphold confidentiality of proprietary information and protect company assets
- Welcome and recognize all guests according to company standards
- Anticipate and meet guest service needs including assisting persons with disabilities
- Communicate clearly and professionally with colleagues and guests
- Prepare and review accurate and complete written documents
- Answer telephone calls with appropriate etiquette
- Develop and maintain positive working relationships
- Support team efforts to achieve common goals
- Comply with quality assurance expectations and standards
- Move, lift, transport, push, pull, and place objects up to 25 pounds without assistance
- Stand, sit, or walk for prolonged periods or full work shifts
- Perform other reasonable job duties as assigned by supervisors
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
No experience required
Job Location
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