Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.76
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
The St. Regis Chicago, located at 401 East Upper Wacker Drive, Chicago, Illinois, is a prestigious luxury hotel that combines timeless glamour with a pioneering spirit. As part of St. Regis Hotels & Resorts, the property is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts worldwide, blending classic sophistication with modern sensibility and exclusive butler service. Founded in the early 20th century by John Jacob Astor IV with the debut of the original St. Regis in New York, the brand maintains a tradition of unconditional, anticipatory service provided by a team of gracious hosts who... Show More
Job Requirements
- Must be able to work all shifts including weekends and holidays
- Benefit eligible after 90 days
- Ability to move, lift, push, pull, or carry up to 25 pounds without assistance
- Ability to stand, sit, or walk for prolonged periods
- High school diploma or GED
- No prior hospitality experience required
- No supervisory experience required
- No license or certification required
Job Qualifications
- High school diploma or equivalent
- Ability to provide personalized guest service
- Strong communication skills both verbal and written
- Ability to work all shifts including weekends and holidays
- Detail-oriented with ability to anticipate guest needs
- Ability to lift and move objects up to 25 pounds
- Commitment to maintaining confidentiality and professionalism
- Ability to work collaboratively within a team environment
Job Duties
- Provide personalized service and attention to meet all guest needs including delivering coffee and tea on request
- Prepare arrival notes for new arrivals and communicate important preferences across the hotel
- Coordinate and review room keys and verify each room detail meets guest expectations
- Coordinate with Front Desk to escort early arrivals and VIP guests to their rooms
- Work closely with Guest Services and Engineering departments to fulfill guest requests
- Handle guest laundry pickup, ensure timely delivery and return
- Report accidents, injuries, and unsafe work conditions to management
- Follow all company policies and procedures
- Maintain personal grooming and clean professional uniform
- Protect company property and maintain confidentiality
- Welcome and acknowledge all guests per company standards
- Anticipate and address guest service needs including assistance for persons with disabilities
- Communicate clearly and professionally with others
- Prepare and review written documents accurately and answer phones with proper etiquette
- Develop and maintain positive working relationships
- Support team to achieve common goals
- Comply with quality assurance expectations and standards
- Move, lift, push, pull, and place objects weighing up to 25 pounds without assistance
- Remain standing, sitting, or walking for extended periods during shifts
- Perform other reasonable job duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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