Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.69 - $32.34
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k)
Paid Time Off
Job Description
Delicato Family Wines is a renowned winery and wine producer, known for its commitment to quality, innovation, and sustainable practices in the wine industry. Established with a rich heritage and a deep passion for winemaking, Delicato Family Wines operates several wineries and vineyards, with key locations including Francis Ford Coppola Winery in Geyserville, California, and Black Stallion Estate Winery in Napa, California. The company has built a reputation for producing a diverse portfolio of premium wines that cater to both domestic and international markets. Delicato Family Wines is dedicated to fostering a collaborative and inclusive workplace culture that values integrity,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three years wine or hospitality related customer facing experience
- Wine industry experience preferred
- Must be 21 years of age
- Flexible schedule including evenings, weekends and holidays
- Valid driver’s license and clean driving record
- TIPS certification within 90 days
- CA food handler’s certification
- Ability to communicate effectively
- Strong organizational skills
- Customer service skills
- Proficiency in MS Office
Job Qualifications
- High school diploma or equivalent
- Associate degree is a plus
- Minimum three years wine or hospitality related experience in customer facing roles
- Experience working with or knowledge of wine trade
- Wine industry experience and wine education certification preferred
- Must be 21 years of age
- Valid driver’s license with clean driving record
- TIPS certified or certification within 90 days of employment
- CA food handler’s certification required
- Working knowledge of wine industry and culture
- Ability to communicate wine knowledge to all levels
- Meticulous attention to detail and strong organizational skills
- Proactive planning, critical thinking, and problem-solving skills
- Exceptional active listening, verbal, and written communication skills
- Demonstrates excellent customer service and patience
- Friendly, professional demeanor and appearance
- Strong computer skills, MS Office preferred
- Knowledge of food and beverage operations at high level of service
Job Duties
- Calendars, facilitates, and executes wine tastings, tours, experiences, and wine education-related activities for executives, owners, sales, trade, media, marketing, leadership, and internal and external needs
- Processes, coordinates, and calendars hospitality request forms, maintains trade calendars, responds to personalized guest requests and assists in events and experiences
- Manages overnight accommodation and reservations for suites or cottages, appropriately partnering with cross-functional departments for execution
- Proactively communicates with Sales teams to understand their priorities for trade visits, including key brands and SKUs to highlight, and individual guest background and needs
- Works directly with Brand, Sales, and Winemaking teams to understand Brand strategies and priorities and create experiences and programs to showcase wines and educate trade guests
- Executes Sales and Internal requests for guest visits as well as specific guest requests according to the Hospitality Request Form
- Maintains inventory and replenishment of Hospitality essentials in guest cottages or suites
- Processes all charges related to visits and ensures receipts and reporting are provided in a timely manner
- Supports, coordinates, and hosts special visits, onsite and offsite pourings, events, experiences and internal meetings, as assigned
- In partnership with leadership team, continues to develop trade programs, including operational improvements, new experiences and customizations
- Acts as a primary point of contact for all trade guests
- Build rapport and establish relationships between trade guests and winery team
- Creates and maintains proposals, contracts, and event orders for events including meals, meetings, and larger events
- Plans, organizes, facilitates, and executes private and company sponsored hospitality events
- Reviews and maintains calendar of events
- Secures workforce, equipment, and all other event-related requirements
- Acts as Event Captain during events, supervises event staff
- Facilitates phone inquiries, emails, and general correspondence related to trade, corporate and private special events
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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