Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $32.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) Plan
Profit sharing
Paid Time Off
Paid holidays
Employee Discounts
Tuition Reimbursement
Gym discounts
Job Description
Delicato Family Wines is a renowned winery and wine company deeply committed to producing high-quality wines with a rich heritage rooted in California's renowned wine regions. Known for its dedication to innovation and craftsmanship, Delicato Family Wines operates multiple estates, including the prestigious Francis Ford Coppola Winery in Geyserville, CA, and the Black Stallion Estate Winery in Napa. The company is recognized for combining traditional winemaking techniques with modern practices to deliver exceptional experiences to wine enthusiasts and trade partners alike. With a strong emphasis on sustainable relationships, continuous improvement, and a commitment to workplace safety and team trust, Delicato... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three years wine or hospitality related experience in a customer-facing role
- Must be at least 21 years old
- Valid driver's license with appropriate automobile insurance
- Clean driving record
- TIPS certified or certification within 90 days of employment
- CA food handler's certification
- Flexible schedule including evenings, weekends, and some holidays
- Ability to travel occasionally to Black Stallion Estate Winery in Napa
- Strong communication skills
- Proficient with computer software
- Ability to lift and carry cases of wine occasionally
- Must demonstrate excellent customer service and professional appearance
Job Qualifications
- High school diploma or equivalent
- Associate degree is a plus
- Minimum three years wine or hospitality related experience in a customer-facing role
- Experience working with or knowledge of wine trade
- Wine industry experience and wine education certification is preferred
- Must be at least 21 years old
- Valid driver's license with auto insurance and clean driving record
- TIPS certification or ability to obtain within 90 days
- CA food handler's certification required
- Strong knowledge of wine industry and culture
- Ability to communicate wine knowledge effectively
- Excellent organizational skills and attention to detail
- Proactive planning, critical thinking, and problem-solving skills
- Exceptional active listening, verbal, and written communication skills
- Demonstrates excellent customer service and patience
- Friendly and professional demeanor and appearance
- Proficient computer skills with MS Office (Word, Excel, PowerPoint, Publisher)
- Knowledge of food and beverage operations at high service level
Job Duties
- Calendars, facilitates, and executes wine tastings, tours, experiences, and wine education-related activities for executives, owners, sales, trade, media, marketing, leadership, and internal and external needs
- Processes, coordinates, and calendars hospitality request forms, maintains trade calendars, responds to personalized guest requests, and assists in events and experiences
- Manages overnight accommodation and reservations for suites or cottages, partnering with cross-functional departments
- Proactively communicates with Sales teams to understand priorities for trade visits including key brands and SKUs, and guest backgrounds
- Works with Brand, Sales, and Winemaking teams to understand strategies and create experiences showcasing wines
- Executes Sales and Internal requests for guest visits according to hospitality request forms
- Maintains inventory and replenishment of hospitality essentials in guest cottages or suites
- Processes charges related to visits and ensures timely receipts and reporting
- Supports, coordinates, and hosts special visits, onsite and offsite pourings, events, experiences, and internal meetings
- Develops trade programs including operational improvements and customizations
- Acts as a primary point of contact for all trade guests and builds rapport between guests and winery team
- Creates and maintains proposals, contracts, and event orders for meals, meetings, and larger events
- Plans, organizes, facilitates, and executes private and company-sponsored hospitality events
- Acts as Event Captain during events, supervising event staff
- Handles phone inquiries, emails, and correspondence related to trade, corporate, and private events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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