Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $32.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k) with Company Match
Discretionary profit sharing
Paid Time Off
Paid holidays
Wine discounts
Merchandise discounts
Tuition Reimbursement
Gym discounts
Job Description
Delicato Family Wines is a renowned family-owned winery known for its commitment to producing high-quality wines and fostering memorable guest experiences. With a rich history and presence in California's premier wine regions, including Geyserville and Napa, the company is dedicated to excellence in the wine industry. As a significant player in the market, Delicato Family Wines combines tradition, innovation, and sustainability to maintain its status as a leader in the wine community. The company offers a supportive work environment that values continuous improvement, team trust, and sustainable relationships, making it an attractive employer for professionals passionate about wine and hospitality.... Show More
Job Requirements
- High school diploma or equivalent
- minimum three years wine or hospitality related experience in a customer facing role
- must be 21 years of age
- flexible schedule including evenings, weekends, and some holidays
- valid driver's license
- appropriate automobile insurance coverage
- clean driving record
- TIPS certified or certification within 90 days of employment
- CA food handler's certification required
Job Qualifications
- High school diploma or equivalent
- associate degree is a plus
- minimum three years wine or hospitality related experience in a customer facing role
- experience working with or equivalent working knowledge of wine trade
- wine industry experience and wine knowledge is strongly preferred
- wine education certification is a plus
- must be 21 years of age
- valid driver's license, appropriate automobile insurance coverage, and clean driving record
- TIPS certified or certification within 90 days of employment
- CA food handler's certification required
- working knowledge of wine industry and culture
- ability to communicate wine knowledge to all levels of experience
- meticulous attention to detail and strong organizational skills
- proactive planning, critical thinking, and problem-solving skills
- exceptional active listening, verbal, and written communication skills
- demonstrates excellent customer service and patience
- must possess a friendly, professional demeanor and appearance
- strong computer skills, MS preferred (Word, Excel, PowerPoint, Publisher)
- knowledge of food and beverage operations at a high level of service
Job Duties
- Calendars, facilitates, and executes wine tastings, tours, experiences, and wine education-related activities for or requested by executives, owners, sales, trade, media, marketing, leadership, and internal and external needs
- processes, coordinates, and calendars hospitality request forms, maintains trade calendars, responds to personalized guest requests and assists in events and experiences
- manages overnight accommodation and reservations for suites or cottages, appropriately partnering with cross-functional departments for execution
- proactively communicates with sales teams to understand their priorities for trade visits, including key brands and SKUs to highlight, and individual guest background and needs
- works directly with brand, sales, and winemaking teams to understand brand strategies and priorities and create experiences and programs to showcase wines and educate trade guests
- executes sales and internal requests for guest visits as well as specific guest requests according to the Hospitality Request Form
- maintains inventory and replenishment of hospitality essentials in guest cottages or suites
- processes all charges related to visits and ensures receipts and reporting are provided in a timely manner
- supports, coordinates, and hosts special visits, onsite and offsite pourings, events, experiences and internal meetings as assigned
- in partnership with leadership team, continues to develop trade programs, including operational improvements, new experiences and customizations
- acts as a primary point of contact for all trade guests
- builds rapport and establishes relationships between trade guests and winery team
- creates and maintains proposals, contracts, and event orders for all events including timeline, schematics, vendor contracts, details, and guest requests within winery parameters
- plans, organizes, facilitates, and executes private and company sponsored hospitality events
- reviews and maintains calendar of events for all private and internal sponsored events, secures workforce, equipment, and all other event-related requirements
- acts as event captain during events, communicates with and supervises event staff to ensure accurate event operations and precise flow of event timeline
- facilitates phone inquiries, emails, and general correspondence that relate to trade, corporate and private special events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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