TownePlace Suites Detroit Sterling Heights - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
TownePlace Suites by Marriott is a renowned hotel brand known for providing guests with a comfortable, home-like atmosphere combined with the convenience and reliability of a trusted national brand. Located in Sterling Heights, Michigan, this newly renovated property is situated north of Downtown Detroit and is easily accessible from major highways. It is adjacent to Macomb County's Lakeside Mall and near several cities including Utica, Warren, Chesterfield Township, and Shelby Township. The location offers guests easy access to a variety of shopping, dining, and entertainment options, making it an ideal choice for travelers visiting the area for business or leisure.... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Must have a valid driver’s license
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid
- Ability to manage a team and handle guest issues effectively
- Strong organizational and multitasking skills
Job Qualifications
- High school diploma or equivalent
- At least 2 to 3 years progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Valid driver’s license
- Compliance with Food Handlers, Alcohol Awareness, CPR, and First Aid certifications
- Strong leadership and communication skills
- Proficiency in hospitality management software
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- Manage reservations, VIP requests, and ensure guests feel valued
- Track logs, manage messages and packages efficiently
- Monitor and strategize room rates, packages, and promotions to boost revenue
- Build and lead a strong, communicative front desk team
- Train new associates and address guest concerns professionally
- Ensure safety and uphold operational standards consistently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: