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Towneplace Suites Boston Logan Airport Chelsea - Front Desk Agent
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
TownePlace Suites Boston Logan Airport/Chelsea is a premier extended-stay hotel located in Chelsea, Massachusetts, strategically positioned to offer guests seamless access to the Logan Airport and vibrant Boston landmarks such as the Seaport District, Downtown Boston, and the Freedom Trail. This pet-friendly hotel is designed to cater to business travelers and leisure guests who seek the comfort of home combined with the amenities of a full-service hotel. Featuring spacious suites equipped with large desks, plush Marriott bedding, and fully outfitted kitchens, TownePlace Suites provides a comfortable and productive environment for extended stays. Guests can begin their day energized with the... Show More
Job Requirements
- high school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software and microsoft office suite
Job Qualifications
- high school diploma or equivalent
- prior experience in hotel front desk or customer service roles preferred
- proficiency with hotel management software
- strong communication and interpersonal skills
- ability to multitask in a fast-paced environment
- problem-solving aptitude
- familiarity with Microsoft Office suite
Job Duties
- greet guests warmly and manage the check-in and check-out process efficiently
- handle guest inquiries and coordinate special requests
- manage reservations and update room availability using hotel management software
- resolve guest complaints promptly and professionally
- maintain accurate financial transactions and night audit procedures
- communicate effectively with housekeeping and other departments to ensure guest satisfaction
- assist in administrative tasks and support overall front desk operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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