Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,000.00 - $57,000.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Paid Time Off
401K with company match
company sponsored life insurance
Medical
Dental
vision plans
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
accident insurance
Hospital plans
Employee assistance program
Employee Discounts
Free hot healthy meals
Job Description
gategroup is a leading global provider of integrated services to the airline industry, specializing in catering, onboard retail, and other operational services. With a strong commitment to excellence, integrity, passion, and accountability, gategroup supports major airline customers by ensuring seamless airport operations and enhancing the travel experience for millions of passengers worldwide. The company is known for its comprehensive solutions that span from culinary services to efficient airport logistics, striving to make every journey better and more enjoyable for travelers. gategroup values diversity and inclusion across its workforce and promotes an environment where employees feel respected, motivated, and engaged to... Show More
Job Requirements
- High school diploma required
- Associate's degree preferred
- Minimum 3 years experience working in customer service
- At least 1 year experience directing others
- Experience working in airline industry preferred
- 3 years dispatching truck drivers
- Basic computer skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Strong customer service skills
- Able to keep calm in high pressure environment
- Able to work with minimum supervision
- Able to make independent decisions
- Able to compile data accurately
- Able to communicate status changes timely
- Driven to document and improve processes
- Able to develop rapport with major client
Job Qualifications
- High school diploma required
- Associate's degree preferred
- Minimum 3 years experience in customer service
- At least 1 year experience directing the work of others
- Experience in airline industry preferred
- 3 years experience dispatching truck drivers
- Basic computer skills
- Strong customer service skills
- Excellent written and oral communication skills
- Ability to multi-task in a dynamic environment
- Detail oriented
- Ability to stay calm under pressure
- Ability to work with minimal supervision
- Ability to make independent decisions
- Ability to communicate status changes timely
- Driven to document and improve processes
- Ability to develop rapport with major clients
Job Duties
- Analyze data from custom computer screens and proactively communicate airline changes and updates to unit dispatch and catering teams
- Monitor airline arrival and departure times and ensure catering teams complete flights as assigned
- Monitor driver kitchen department time and alert unit management when on-time departure is at risk
- Monitor international strips via Prism camera and provide operation updates to SOC
- Make operational decisions and communicate directly to transportation teams on the field
- Partner with department manager to research and discuss delays with airline customers
- Track all flight, gate, meal order, and other changes in flights
- Serve as back up supervisor by relaying changes and directing workflow on the ramp
- Check driver run sheets for accuracy and compliance with customer specifications
- Answer and log customer calls, concerns, and complaints and recommend resolutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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