Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,000.00 - $57,000.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Paid Time Off
401K with company match
company sponsored life insurance
Medical Plans
Dental plans
vision plans
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
Accident plans
Hospital plans
Employee assistance program
Employee Discounts
Free hot healthy meals for unit operations roles
Job Description
gategroup is a global leader in airline catering and onboard services, dedicated to enhancing the travel experience for passengers through high-quality food and exceptional service. As a well-established company in the aviation services industry, gategroup partners with major airlines worldwide to deliver seamless catering, provisioning, and operational support, ensuring every journey is memorable and enjoyable. With a focus on innovation, reliability, and customer satisfaction, gategroup operates in multiple countries, supporting thousands of flights daily and employing a large and diverse team. The company prides itself on its strong values of excellence, integrity, passion, and accountability, aiming to foster a collaborative... Show More
Job Requirements
- H.S. diploma required
- Minimum 3 years of experience working in a customer service capacity
- 1 year experience directing the work of others
- Basic computer skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Strong customer service skills
- Able to keep calm in high pressure environment
- Able to work with a minimum of supervision/off-site environment
- Able to make independent decisions
- Able to compile data from multiple sources with a high degree of accuracy
- Able to communicate status changes to all parties in a timely manner
- Excellent written and oral communication skills
Job Qualifications
- H.S. diploma required
- Associate's degree preferred
- Minimum 3 years of experience working in a customer service capacity required
- 1 year experience directing the work of others
- Experience working in the airline industry is preferred
- 3 years dispatching truck drivers
- Basic computer skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Strong customer service skills
- Able to keep calm in high pressure environment
- Able to work with a minimum of supervision/off-site environment
- Able to make independent decisions
- Able to compile data from multiple sources with a high degree of accuracy
- Able to communicate status changes to all parties in a timely manner
- Driven to document and improve processes
- Able to develop rapport with major client
- Excellent written and oral communication skills
Job Duties
- Analyzes data from custom computer screens and proactively communicates airline changes and updates to the unit dispatch and catering teams
- Monitors airline arrival and departure times and ensures catering teams complete flights as assigned
- Monitors driver's kitchen department time, alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft, delaying return to unit
- Monitors international strips via Prism camera
- provides accurate and timely information regarding the operation to the SOC
- Makes some operational decisions and communicates directly to transportation teams on the field
- Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay
- Tracks all flight, gate, meal order and other changes in flights
- Serves as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
- Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
- Answers and logs customer calls, concerns and complaints and makes recommendations to resolve on-going issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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