Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work-life balance
Job Description
Hilton Grand Vacations is a renowned leader in the vacation ownership industry, known for its dedication to innovation, quality, and continuous growth. As part of the Hilton family, the company prides itself on creating a strong culture that puts people first, starting with its customers. Hilton Grand Vacations offers world-class properties and unparalleled vacation experiences, making it a preferred choice for those seeking memorable and luxurious vacation ownership journeys. The company’s commitment to excellence is reflected in its Spirit of Service culture, which empowers team members to take ownership, accountability, and pride in their work, enabling them to contribute meaningfully... Show More
Job Requirements
- Minimum high school diploma or equivalent
- Previous experience in customer service or related fields preferred
- Ability to handle sensitive and confidential information
- Strong organizational skills
- Ability to manage time effectively
- Willingness to work flexible hours if necessary
- Ability to maintain professionalism in challenging situations
Job Qualifications
- Excellent written and communication skills
- Ability to deal with multiple tasks and work independently
- Ability to maintain a calm, professional, and cheerful demeanor
- Good computer skills
- Good problem solving skills
- Good listening skills
- Ability to work in a team environment and interact with all levels of team members within the organization
- Knowledge of voice preferred
Job Duties
- Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers and managers
- Adhere to approved scripts while performing all discovery and collection calls
- Review daily tour report
- Call guests with the purpose to collect appropriate fees if the guest did not attend the tour or no show to reservation
- Provide Customer Care or Concierge Manager with ongoing feedback when proper qualification by the sales representative has not occurred or if any misrepresentation has occurred
- Verify the guest has received accurate information about package cost, premiums, tour, accommodations and qualifications
- Ensure accuracy of customer package information and handle situations with dissatisfied guests while assisting them with their inquiries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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