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ASM Global

Tour Operations Manager (Highmark Stadium - Buffalo Bills)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan

Job Description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. The company specializes in delivering a fully integrated solution of premium services, keeping their partners front and center through a white-label approach. With a network of 450 venues worldwide, Legends Global hosts 20,000 events annually and entertains 165 million guests each year. The company’s extensive expertise covers every component of world-class live events and venues, including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking. This breadth of knowledge allows Legends Global to execute at a high level, ensuring... Show More

Job Requirements

  • 2-4 years of stadium operation and sales experience, preferably in sports and entertainment
  • College degree
  • Self-motivator
  • Excellent interpersonal, verbal and written communication skills
  • Able to simultaneously manage a high level of detail across multiple projects
  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
  • Able to work well within a team environment
  • Able to balance internal priorities with client expectations
  • Knowledge of Archtics, Ticketmaster Host, Customer Relationship Management (CRM)
  • Proficient in Microsoft Office
  • Bilingual in Spanish a plus

Job Qualifications

  • 2-4 years of stadium operation and sales experience, preferably in sports and entertainment
  • College degree
  • Self-motivator
  • Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally
  • Able to simultaneously manage a high level of detail across multiple projects
  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
  • Able to work well within a team environment, offering assistance and support to team members whenever necessary
  • Able to balance internal priorities with client expectations
  • Knowledge of Archtics/Ticketmaster Host/Customer Relationship Management (CRM)
  • Proficient in Microsoft Office
  • Bilingual in Spanish a plus

Job Duties

  • Manage, train and schedule tour operations staff for tours of the stadium
  • Work in cooperation with stadium operations for daily tour schedule and other tour activity/theme day execution
  • Assist in sales when directed by Director of Private Events & Tours
  • Proactively create opportunities for new business with existing customers
  • Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered
  • Provide superior and professional customer service to clients
  • Liaison with appropriate departments and stadium personnel about daily tours
  • Maintain relationship with Ticket Office with on sale information
  • Prepare daily and weekly reports with department sales figures
  • Attend team and community events for purpose of maximizing sales opportunities
  • Work non-traditional hours including nights, weekends and holidays

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location