Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $31.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Vision Insurance
Dental Insurance
Medical insurance
paid holiday
Paid Time Off
free season pass
Roth 401k
401k retirement savings plan
room discounts
Restaurant Discounts
Spa Discounts
Job Description
Alyeska Resort is a premier 299-room resort nestled in the beautiful mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. Known for its breathtaking natural surroundings, Alyeska Resort offers a unique blend of outdoor adventure and a vibrant community spirit, making it a sought-after destination for both leisure and business travelers. The resort features a Nordic Spa and Ski Area, providing year-round recreational opportunities for guests and employees alike. Alyeska Resort prides itself on fostering a dynamic work environment where employees are encouraged to share their enthusiasm, work hard, and enjoy the stunning Alaskan landscape. The resort offers a... Show More
Job Requirements
- minimum 3-5 years of experience in hotel or resort sales tour and travel group sales or related hospitality field
- bachelor's degree in sales marketing hospitality management business or related field preferred
- experience working with tour operators wholesale accounts or guided travel programs strongly preferred
- strong analytical and financial skills with demonstrated ability to manage room blocks pricing deposits invoicing and revenue commitments
- proven ability to interpret budgets evaluate market conditions and optimize business opportunities in alignment with resort goals
- effective communicator with proven success leading and influencing cross-department teams
- demonstrated ability to manage administrative workflows delegate effectively and maintain accountability while remaining service-oriented proactive and solutions focused
- demonstrated success managing high-volume group or tour operations including contract execution block management BEO development billing reconciliation and operational communication
- proficiency with Opera PMS and Microsoft Office preferred
- ability to lift up to 25 pounds bend stoop walk push or pull heavy equipment and stand for extended periods of time
- willingness to work extended hours nights and weekends to accommodate peak business periods
Job Qualifications
- minimum 3-5 years of experience in hotel or resort sales tour and travel group sales or related hospitality field
- experience working with tour operators wholesale accounts or guided travel programs strongly preferred
- resort or destination-driven sales experience highly desirable
- bachelor's degree in sales marketing hospitality management business or related field preferred
- equivalent combination of education and relevant professional experience considered
- strong analytical and financial skills with demonstrated ability to manage room blocks pricing deposits invoicing and revenue commitments
- proven ability to interpret budgets evaluate market conditions and optimize business opportunities in alignment with resort goals
- effective communicator with proven success leading and influencing cross-department teams
- demonstrated ability to manage administrative workflows delegate effectively and maintain accountability while remaining service-oriented proactive and solutions focused
- demonstrated success managing high-volume group or tour operations including contract execution block management BEO development billing reconciliation and operational communication
- proficiency with Opera PMS and Microsoft Office preferred with the ability to establish standards and improve processes in a fast-paced resort environment
Job Duties
- own the tour and travel market segment strategy including domestic and international wholesale receptive operators and guided travel programs
- actively solicit new business through direct sales efforts client outreach tradeshows site visits FAMs and industry events
- manage and grow existing tour operator relationships to maximize share yield and long-term partnerships
- negotiate and execute contracts including room blocks rates minimum revenue commitments function space and food and beverage pricing within approved guidelines
- partner with the director of sales and director of revenue management to identify demand opportunities optimize inventory and improve market penetration
- own monthly and annual room night revenue and service goals for the tour and travel segment
- provide direct oversight and leadership to the tour administrative function ensuring accuracy timeliness and consistency in all tour-related processes across the resort
- consistently execute on standards for tour block creation and balancing in Opera contract drafting and execution deposit schedules invoicing and final bill reconciliation group resumes BEOs and tour summary reports
- ensure all tour details are fully documented communicated and distributed to operational departments to support seamless group arrivals and departures
- oversee preparation and distribution of weekly pickup reports BEO reports resumes and tour grids
- act as the escalation point for complex tour issues billing discrepancies or service recovery needs
- serve as the primary on-property liaison for tour partners and inbound groups
- maintain strong proactive communication with front office reservations banquets F and B finance and operations to ensure alignment and execution
- attend and lead participation in BEO meetings resume meetings pickup meetings and relevant operations forums
- ensure tour escorts and group leaders receive organized arrival materials itineraries welcome amenities and accurate rooming confirmations
- support the front office team with group arrival planning VIP handling and special requests
- train coach and support team members on tour systems standards and best practices
- delegate effectively while maintaining accountability for accuracy and deadlines
- build scalable processes that reduce risk eliminate errors and improve efficiency as tour volume fluctuates seasonally
- foster a collaborative solutions-oriented culture within the sales and operations teams
- demonstrate Alyeskas values of honesty quality industry winning and family in all interactions with team members guests and partners
- model integrity and excellence in vendor relations financial stewardship and product curation
- approach challenges with a proactive solutions-oriented mindset to support both guest experience and business results
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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