Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) Plan
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Professional development opportunities
Job Description
Legends Global is a leading partner to the world's most prestigious live events, venues, and brands. With a vast network spanning 450 venues worldwide, they manage 20,000 events annually, entertaining over 165 million guests. Their integrated premium services cover a broad spectrum including consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content booking. This comprehensive approach ensures their partners not only maintain prominence but also achieve exceptional results through expert execution in every area. The company's culture promotes respect, ambitious thinking, collaboration, and bold action, fostering an inclusive workplace where employees can be authentic, make a significant impact,... Show More
Job Requirements
- Must be at least 18 years old
- Bachelor’s Degree or equivalent training preferred
- Minimum of three years’ tour guide or related experience preferred
- NYC Tour Guide license preferred
- Existing knowledge of NYC history and landmarks preferred
- Multilingual a plus
- Must be personable, friendly, and welcoming
- High level of professionalism and customer service
- Ability to work extended hours including nights, weekends and holidays
- Ability to stand for long periods and patrol
- Ability to follow appearance and uniform standards
- Ability to lift up to 50 pounds
Job Qualifications
- Must be at least 18 years old
- Bachelor’s Degree or equivalent training – preferred
- Minimum of three (3) years’ tour guide or related experience – preferably in an attraction, entertainment or hospitality environment
- NYC Tour Guide license – preferred
- Existing knowledge of NYC history and familiarity with NYC landmarks – preferred
- Multilingual – a plus
- Must be naturally personable, friendly, and welcoming
- Must possess the highest level of demonstrable professionalism and customer service
- Naturally creative and innovative – huge plusses
- A quick learner with ability to handle/prioritize multiple projects and meet deadlines
- Skilled in Microsoft Office Suite of applications (i.e., Excel
- PowerPoint
- Word) – interest and proficiency in interactive presentations and social media a plus
- An entrepreneurial spirit, coupled with an energetic and outgoing personality
- Mastery of the English language (verbal and written)
- Excellent verbal and written communication skills
- Ability to effectively listen and take direction/instruction
- Ability to effectively communicate with team members and guests
- Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
- Ability to stand for extended periods as well as constantly patrol the observatory floor
- Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
- Ability to lift items weighing up to 50 pounds
Job Duties
- Greet all guests as they enter assigned areas
- Ensure safety of all guests while waiting on tour or in assigned areas
- Provide facts and historical information about the city, visible landmarks
- Point out features of interest, speaking at length with regard, and answering related questions
- Conduct in-depth, specialized talks, and walking tours of the Observatory
- Provide the highest level of customer service for the guest, resolving issues, and referring any issue that is unable to be satisfactorily addressed to a supervisor-leader-on-duty
- Create and prepare specified tour material as needed
- Perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
- Work non-traditional hours, nights, weekends, and holidays – as necessary
- Perform other duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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