Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) Plan
Paid Time Off
Employee Discounts
Professional development opportunities
inclusive workplace
competitive hourly wage
Job Description
Legends Global is a premier global partner to the world's greatest live events, venues, and brands. Operating with a network of 450 venues worldwide, Legends Global collaborates with major event organizers, entertainment venues, and global brands to deliver premium services. They provide a fully integrated, white-label solution that ensures their partners remain front and center in their respective markets. The company is renowned for its deep expertise and impeccable execution across multiple facets of event and venue management, including feasibility consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and the content and booking of world-class live events and venues.... Show More
Job Requirements
- At least 18 years old
- bachelor’s degree or equivalent training preferred
- minimum of three years tour guide or related experience preferred
- NYC Tour Guide license preferred
- knowledge of NYC history and landmarks preferred
- ability to speak clearly and loudly with commanding presence
- strong customer service skills
- ability to work flexible shifts including nights and weekends
- ability to stand and walk extensively
- adherence to uniform and appearance policies
- ability to lift up to 50 pounds
- excellent communication skills
Job Qualifications
- Must be at least 18 years old
- bachelor's degree or equivalent training – preferred
- minimum of three (3) years’ tour guide or related experience – preferably in an attraction, entertainment or hospitality environment
- NYC Tour Guide license – preferred
- existing knowledge of NYC history and familiarity with NYC landmarks – preferred
- multilingual – a plus
- must be naturally personable, friendly, and welcoming
- must possess the highest level of demonstrable professionalism and customer service
- naturally creative and innovative – huge plusses
- a quick learner with ability to handle/prioritize multiple projects and meet deadlines
- skilled in Microsoft Office Suite of applications (i.e., Excel
- PowerPoint
- Word) – interest and proficiency in interactive presentations and social media a plus
- an entrepreneurial spirit, coupled with an energetic and outgoing personality
- mastery of the English language (verbal and written)
- excellent verbal and written communication skills
- ability to effectively listen and take direction/instruction
- ability to effectively communicate with team members and guests
- ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
- ability to stand for extended periods as well as constantly patrol the observatory floor
- ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
- ability to lift items weighing up to 50 pounds
Job Duties
- Greet all guests as they enter assigned areas
- ensure safety of all guests while waiting on tour or in assigned areas
- provide facts and historical information about the city, visible landmarks
- point out features of interest, speaking at length with regard and answering related questions
- conduct in-depth, specialized talks, and walking tours of the Observatory
- provide the highest level of customer service for the guest, resolving issues, and referring any issue that is unable to be satisfactorily addressed to a supervisor or leader on duty
- create and prepare specified tour material as needed
- perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
- work non-traditional hours, nights, weekends, and holidays – as necessary
- perform other duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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