Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Benefits
Paid Time Off
401K with company match
company sponsored life insurance
Medical Plans
Dental plans
vision plans
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
accident insurance
Hospital plans
Employee assistance program
Employee Discounts
Free hot healthy meals for unit operations roles
Job Description
Gategroup is a global leader in airline catering and onboard services, committed to enhancing the travel experience through exceptional quality and customer service. With a strong presence in numerous countries, Gategroup partners with airlines to provide superior catering, logistics, and support services that ensure every journey is memorable and comfortable. The company prides itself on innovation, reliability, and a culture centered around excellence, integrity, passion, and accountability. Gategroup's mission focuses on delivering top-tier service to customers while maintaining a supportive and dynamic workplace for its employees. This commitment makes Gategroup a respected and sought-after employer in the airline service industry.Show More
Job Requirements
- High school diploma or equivalent
- 1 year of customer service experience in a manufacturing environment
- 1 year of data entry experience
- strong Microsoft Office experience, especially Word, Excel, and PowerPoint
- working knowledge of operations
- excellent written and verbal communication skills
Job Qualifications
- High school diploma or equivalent
- associate's degree preferred
- 1 year of customer service experience in a manufacturing environment
- 1 year of data entry experience
- strong Microsoft Office experience, especially Word, Excel, and PowerPoint
- working knowledge of operations
- presentation skills
- excellent written and verbal communication skills
Job Duties
- Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC needs
- implements strategies to support and improve quality
- helps drive unit-wide quality strategy programs and processes
- partners with operations and training functions to identify training needs and provide input on training approaches and content
- partners with operations to identify and use the 8D process to resolve flight attendant comments
- ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner
- receives and responds to customers inquiries relating to flight attendant comments
- works directly with the customers during IFBL disputes and visits to the unit
- communicates flight attendant comment reporting verbally and visually to the operational staff and management
- data entry of flight attendant comments
- other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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