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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
Paid holidays
vacation
Medical insurance
Dental Insurance
Vision Insurance
Ancillary benefits
401(k) plus company match
Job Description
Toyota of Portland, a respected dealership that is part of the O'Brien Auto Group, is a well-established automotive dealership that prides itself on delivering excellent customer service and quality vehicles to the Portland community. As a branch of the O'Brien Auto Group, Toyota of Portland benefits from a strong regional presence and an extensive network of automotive services and support, making it a trusted name in the industry. The company is committed to providing a supportive work environment and growth opportunities for its employees, maintaining a focus on professionalism and customer satisfaction.
The current opportunity is for the position... Show More
The current opportunity is for the position... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service preferred
- Ability to communicate clearly and effectively
- Willingness to learn and follow prescribed protocols
- Ability to handle physical demands including lifting up to 50 lbs occasionally
- Regular attendance and punctuality
- Must pass comprehensive background screening
- Must conform to company policies regarding non-discrimination and harassment
Job Qualifications
- Previous customer service experience preferred
- Strong communication skills
- Ability to work in a team-oriented environment
- Attention to detail and problem-solving skills
- Basic computer skills
- Ability to follow company policies and procedures
- Professional demeanor and positive attitude
Job Duties
- Input all appointments in a timely manner
- Input of manager confirmation calls
- Assist service advisors in answering customer questions in regard to logistics and scheduling
- Help solve computer software and input problems, insuring accuracy and timeliness of reports
- Call back missed appointments
- Assist parts and dispatch in rescheduling customers with special order parts
- Perform follow up and report back to advisors and management
- Perform outbound calls
- Compile list of calls made and track notes daily to complete nightly report
- Due diligence research prior to calling customers
- Train in prescribed protocol as set forth in BDC phone script
- Perform other duties as assigned by management
- Regular attendance is essential
- Work in cooperative, positive and professional manner with all personnel in the company
- Treat members of the public and customers in a courteous and non-discriminatory manner
- Maintain professional demeanor while at work
- Must conform to the company policy regarding non-discrimination and harassment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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