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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
Paid holidays
vacation
Medical insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
accident insurance
critical illness insurance
Life insurance
401(k) with Company Match
Job Description
Toyota of Portland, a prominent dealership within the O'Brien Auto Group, is recognized for its commitment to providing exceptional automotive services and fostering a customer-oriented environment. As part of a reputable network, Toyota of Portland offers a wide range of new and pre-owned Toyota vehicles alongside comprehensive maintenance and repair services. The dealership takes pride in delivering quality, trust, and convenience to its customers, ensuring each individual has a superior experience from the moment they step onto the lot to post-sale care and service. Their focus on customer satisfaction and employee development makes Toyota of Portland a leader in the... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to handle physical demands including intermittent standing, walking, sitting, stooping, kneeling, crouching, lifting up to 50 pounds occasionally and carrying up to 25 pounds frequently
- Basic computer skills including data entry and software navigation
- Ability to work flexible shifts including weekends or holidays as required
- Successful completion of comprehensive background screening
- Adherence to company policies regarding non-discrimination and harassment
- Reliable attendance and punctuality
Job Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work cooperatively in a team environment
- Basic computer and software troubleshooting skills
- Attention to detail and accuracy in data entry and reporting
- Professional attitude and demeanor
- Ability to follow prescribed protocols and scripts
- High school diploma or equivalent
- Ability to handle physical demands of the role
- Commitment to upholding company policies
Job Duties
- Input all appointments in a timely manner
- Input of manager confirmation calls
- Assist service advisors in answering customer questions regarding logistics and scheduling
- Help solve computer software and input problems ensuring accuracy and timeliness of reports
- Call back missed appointments
- Assist parts and dispatch in rescheduling customers with special order parts
- Perform follow-up and report back to advisors and management
- Perform outbound calls
- Compile list of calls made and track notes daily to complete nightly report sent to management
- Conduct due diligence research prior to calling customers
- Train in prescribed protocol as set forth in BDC phone script
- Perform other duties as assigned by management
- Maintain regular attendance
- Work in cooperative, positive and professional manner with all personnel
- Treat members of the public and customers courteously and non-discriminatorily
- Adhere to company policies regarding non-discrimination and harassment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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