Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Paid holidays
vacation
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
401(k) Plan
Job Description
Toyota of Kirkland, a proud dealership within the O'Brien Auto Group, is committed to delivering exceptional automotive sales and service experiences to its customers. Situated conveniently in Kirkland, Washington, this dealership excels not only in providing a broad selection of Toyota vehicles but also in offering superior customer care and expert automotive services. As part of the well-established O'Brien Auto Group, Toyota of Kirkland benefits from years of automotive industry expertise, fostering a reputation for honesty, reliability, and community involvement. The dealership is dedicated to supporting its employees with a positive work environment and a comprehensive benefits package, which reflects... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service preferred
- Ability to use computer software for scheduling and reporting
- Excellent interpersonal and communication skills
- Ability to maintain confidentiality and professionalism
- Ability to follow prescribed phone scripts and protocols
- Physical ability to stand, walk, sit, stoop, kneel, crouch, lift up to 50lbs occasionally and carry up to 25lbs frequently
- Must pass comprehensive background screening
- Willingness to work full-time hours
- Ability to adhere to company policies including non-discrimination and harassment
Job Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks accurately and efficiently
- Proficiency with computer software and input systems
- Capability to perform due diligence research
- Familiarity with customer service protocols
- Ability to work cooperatively in a team environment
- Demonstrated professionalism in customer interactions
- Basic understanding of automotive service department operations
Job Duties
- Input all appointments in a timely manner
- Input manager confirmation calls
- Assist service advisors in answering customer questions about logistics and scheduling
- Help solve computer software and input problems ensuring accuracy and timeliness of reports
- Call back missed appointments
- Assist parts and dispatch in rescheduling customers with special order parts, consulting service advisors as needed
- Perform follow up and report back to advisors and management
- Perform outbound calls
- Compile list of calls made and track notes daily to complete nightly report sent to management
- Conduct due diligence research prior to calling customers
- Train in prescribed protocol as set forth in BDC phone script
- Perform other duties as assigned by management
- Maintain regular attendance
- Work cooperatively and professionally with all personnel
- Treat public and customers courteously and without discrimination
- Maintain a professional demeanor at work
- Adhere to company policy regarding non-discrimination and harassment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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