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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
The Columbus Blue Jackets are a professional ice hockey team based in Columbus, Ohio, competing in the National Hockey League (NHL). As an integral part of the sports and entertainment industry, the Blue Jackets organization engages a passionate fan base and strives to deliver outstanding experiences both on and off the ice. The team's Ticket Sales and Service Department plays a critical role in this mission by managing ticketing operations, enhancing season ticket holder benefits, and coordinating events that build strong connections between the team and its supporters. Known for their commitment to excellence, innovation, and fan engagement, the Blue... Show More
Job Requirements
- bachelor's degree in sports or event/hospitality management, communications or marketing specialization preferred
- minimum 1 year of relevant industry experience and/or training
- knowledge of microsoft office and CRM software
- ability to assist with event coordination and customer service tasks
- strong organizational and communication skills
- ability to work in a team environment and collaborate with multiple stakeholders
- ability to manage inventory and handle administrative tasks
- physical ability to sit, stand, walk and occasionally lift up to 25 pounds
- willingness to participate in departmental meetings and take initiative
- commitment to equal employment opportunity principles
Job Qualifications
- bachelor’s degree in sports or event/hospitality management, communications or marketing specialization preferred
- at least 1 year of relevant industry experience and/or training or equivalent combination of education and experience
- knowledge of microsoft office and customer relationship management (CRM) software
- experience with archtics and salesforce is a plus
Job Duties
- assist the ticket sales and service teams with creation, planning and execution of season ticket holder events and fulfillment of benefits
- assist the CRM coordinator with data capture activities including event RSVPs
- manage inventory and delivery of season ticket holder gifts, incentives, renewal sweepstake prizes and promotional items
- serve as liaison with group sales coordinator and other departments to ensure ticket programs and events operate at a world-class level
- assist with departmental mailings to season ticket holders and other fans
- edit and prepare department collateral
- support administrative and project requirements as assigned
- organize and provide feedback from post-game and event surveys
- maintain accurate invoice records working closely with the vice president of ticket sales
- attend and participate in meetings with internal and external staff to enhance ticket office events
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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