Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $39.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
ASM Global is the world's leading venue management and services company, dedicated to delivering unparalleled experiences across diverse entertainment and event spaces. Known for managing iconic landmarks such as Maggie Daley Park, the company emphasizes operational excellence, innovation, and inclusivity in the live events industry. ASM Global takes pride in fostering a collaborative work environment where employees at all levels play a crucial role in creating memorable moments for thousands of attendees.
The Ticketing Manager will be an essential member of the team based at Soldier Field, Chicago's premier stadium for concerts and special events. This full-time, hourly, union po... Show More
The Ticketing Manager will be an essential member of the team based at Soldier Field, Chicago's premier stadium for concerts and special events. This full-time, hourly, union po... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of related experience in ticketing or box office operations
- Experience with large-scale venue ticketing preferred
- Ability to work onsite at Soldier Field Chicago IL
- Proficiency with Ticketmaster and related ticketing platforms
- Strong communication and leadership abilities
- Ability to manage financial reconciliation and reporting
- Availability to work flexible hours including evenings weekends and holidays
- Ability to supervise and train part-time staff
- Capability to handle stressful situations and multitask effectively
Job Qualifications
- 2+ years of progressively responsible box office ticketing experience in entertainment or live events
- large-scale venue experience arena stadium strongly preferred
- Proficiency with Ticketmaster products Archtics Host TM1 Mobile Entry strongly preferred
- Strong leadership skills with experience hiring training and managing staff
- Demonstrated financial acumen including reconciliations and settlements
- High proficiency in Microsoft Office Word Excel Outlook PowerPoint
- Excellent verbal and written communication skills with the ability to present ideas clearly and resolve conflicts effectively
- Strong organizational time management and problem-solving skills along with the ability to handle multiple projects in a fast-paced environment
- Proven ability to work both independently and collaboratively across departments and with external partners
- Flexibility to work evenings weekends holidays and extended event hours as required
Job Duties
- Oversee the end-to-end ticketing process for all events ensuring accuracy efficiency and timeliness
- Support event programming for ticket builds including assigned tasks proactive training and ensuring quality control
- Create and maintain venue maps and configurations and coordinate the building of ancillary events such as VIP packages tour charges sponsorship etc
- Manage ticket inventory including dynamic pricing changes and the strategic placement adjustment of ticket holds
- Act as a liaison between promoters external ticketing platforms and internal stakeholders to ensure clear communication and execution
- Oversee stadium box office operations on event days including ticket sales and willcall in compliance with ticketing policies
- Support event days by verifying seating configurations addressing ticketing issues and ensuring a positive guest experience
- Produce accurate and timely settlement attendance financial and post-show reports
- Serve as Manager on Duty for assigned events resolving ticketing and customer service issues as they arise
- Manage financial reconciliation for daily monthly and event reporting in coordination with Finance
- Track attendance sales and revenue across all ticketed events
- Assist with settlements and provide reports to promoters partners and internal stakeholders
- Hire train schedule and supervise part-time ticketing staff
- Provide ongoing coaching development and performance management to ensure high service standards
- Work closely with Events Premium Marketing and Operations teams to support event logistics premium seating special promotions data analytics and stadium initiatives
- Support leadership on special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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