Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $39.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
ASM Global is the world’s leading venue management and services company, renowned for operating some of the most iconic venues across the globe. With a commitment to excellence, innovation, and seamless event experiences, ASM Global manages a wide array of entertainment and live event facilities, ensuring that every event, from concerts to sporting events and special occasions, operates with flawless precision. The company is dedicated to fostering inclusive work environments and is proud to be an Equal Opportunity/Affirmative Action Employer, encouraging applications from women, minorities, individuals with disabilities, and protected veterans. They uphold federal contractor status with VEVRAA, emphasizing their... Show More
Job Requirements
- Minimum of 2 years of experience in ticketing or box office roles
- experience in large-scale venues such as arenas or stadiums preferred
- proficiency with Ticketmaster ticketing platforms including Host TM1 and Archtics
- strong leadership and staff management experience
- ability to perform financial reconciliations and settlements
- excellent communication skills both verbal and written
- high proficiency with Microsoft Office applications
- strong organizational and multitasking abilities
- flexibility to work non-traditional hours including evenings weekends and holidays
- ability to work onsite at Soldier Field Chicago
- ability to collaborate effectively with internal and external stakeholders
Job Qualifications
- 2+ years of progressively responsible box office ticketing experience in entertainment or live events
- large-scale venue experience arena stadium strongly preferred
- proficiency with Ticketmaster products Archtics Host TM1 Mobile Entry strongly preferred
- strong leadership skills with experience hiring training and managing staff
- demonstrated financial acumen including reconciliations and settlements
- high proficiency in Microsoft Office Word Excel Outlook PowerPoint
- excellent verbal and written communication skills with the ability to present ideas clearly and resolve conflicts effectively
- strong organizational time management and problem-solving skills along with the ability to handle multiple projects in a fast-paced environment
- proven ability to work both independently and collaboratively across departments and with external partners
- flexibility to work evenings weekends holidays and extended event hours as required
Job Duties
- Oversee the end-to-end ticketing process for all events ensuring accuracy efficiency and timeliness
- support event programming for ticket builds including assigned tasks proactive training and ensuring quality control
- create and maintain venue maps and configurations and coordinate the building of ancillary events such as VIP packages tour charges sponsorship etc.
- manage ticket inventory including dynamic pricing changes and the strategic placement adjustment of ticket holds
- act as a liaison between promoters external ticketing platforms and internal stakeholders to ensure clear communication and execution
- oversee stadium box office operations on event days including ticket sales and will call in compliance with ticketing policies
- support event days by verifying seating configurations addressing ticketing issues and ensuring a positive guest experience
- produce accurate and timely settlement attendance financial and post-show reports
- serve as Manager on Duty for assigned events resolving ticketing and customer service issues as they arise
- manage financial reconciliation for daily monthly and event reporting in coordination with finance
- track attendance sales and revenue across all ticketed events
- assist with settlements and provide reports to promoters partners and internal stakeholders
- hire train schedule and supervise part-time ticketing staff
- provide ongoing coaching development and performance management to ensure high service standards
- work closely with events premium marketing and operations teams to support event logistics premium seating special promotions data analytics and stadium initiatives
- support leadership on special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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