Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $58,700.00
Work Schedule
Standard Hours
Benefits
Vacation pay
Holiday pay
Health Insurance
Welfare benefits
401(k) retirement plan
Job Description
The John Gore Organization is a premier entity in the realm of Broadway theatre globally, widely recognized for its leadership in presenting, distributing, and marketing theatrical productions. Founded and led by renowned theater producer and owner John Gore, the organization encompasses a family of influential companies such as Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com, and Group Sales Box Office. With a reach that extends to Broadway, Off Broadway, London’s West End, Japan, and 48 North American markets, the John Gore Organization exemplifies excellence in theatrical production and distribution. Its distinguished productions have earned prestigious accolades including Tony Awards... Show More
Job Requirements
- Bachelor’s Degree preferred
- Minimum 3 years in ticketing for the arts and/or live entertainment industries
- Advanced knowledge of Ticketmaster Archtics preferred
- Advanced knowledge of Microsoft Office (Word, Excel, Outlook) required
- Knowledge of Tessitura and/or Ticketmaster Host ticketing systems a plus
- Strong communication and organizational skills with acute attention to detail required
- Ability to lift 30 lbs or more
- Possession of work authorization in the U.S. without visa sponsorship required
Job Qualifications
- Advanced knowledge of Ticketmaster Archtics preferred
- Advanced knowledge of Microsoft Office (Word, Excel, Outlook) required
- Knowledge of Tessitura and/or Ticketmaster Host ticketing systems a plus
- Strong communication and organizational skills with acute attention to detail required
- Bachelor’s Degree preferred
- Minimum 3 years in ticketing for the arts and/or live entertainment industries
- Ability to read, analyze, and interpret detailed pricing grids
- Ability to respond to common inquiries or complaints from customers, partners, or industry members
- Effective communication skills for all organizational levels and meeting deadlines
- Ability to present information effectively to executives and client partners
- Ability to view and interpret sales and attendance reports to advise leadership on pricing, scaling, and inventory decisions
Job Duties
- Manage all aspects of ticketing and event management, season ticket holder/group sales support, service and communication for assigned markets
- Day-to-day operations, project coordination, operational communication, service support and reporting
- Ensure that all operational issues related to season and single event implementation meet established standards
- Serve as primary ticketing communicator for regional executives, marketing directors, group sales managers, service centers, local ticketing entities, and production personnel
- Participate in creation and management of operational timelines
- Participate in planning and development of projects supported by the service center
- Develop and execute event creation and maintenance on ticketing systems
- Manage operational systems and applications for season ticket renewal, new acquisition programs, and single ticket sales
- Communicate event creation details to necessary parties and verify accuracy
- Prepare ticket events for sale
- Provide processes and applications to service center for ticket renewal and acquisition
- Monitor processing and fulfillment of renewals and acquisitions, sending order confirmations
- Process upgrades/changes for season renewals and send seat confirmation letters
- Manage inventory during event lifecycle
- Collaborate on dynamic pricing and inventory management protocols
- Monitor sales activities and provide regular reporting
- Oversee ticket printing and distribution including promotional and trade tickets
- Fulfill ticketing requirements for donors, sponsors, VIPs, and promotions
- Manage relationships with ticket donation partners
- Assist with season benefits fulfillment
- Develop Box Office statements and assist in settlements
- Maintain venue communication and consistent service policies
- Manage market data and follow through on inconsistencies
- Help manage escalated customer service issues
- Prepare and send daily, weekly and monthly sales reports
- Work onsite at venues as needed
- Assist with ticketing responsibilities for Miami and Orlando markets
- Serve as a Broadway Across America ambassador at engagements and promotional events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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