Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Health savings account
Life insurance
Flexible Paid Time Off
401(k) plus match
short/long term disability
Job Description
WestCoast Entertainment is a leading live entertainment company known for presenting the STCU Best of Broadway Series, a highlight of the regional cultural calendar offering top-tier touring Broadway productions and exceptional theater experiences to the community. As an established and respected player in the entertainment industry, WestCoast Entertainment partners with premier touring productions and industry professionals to ensure world-class theatrical events reach broad and diverse audiences. The company stands out for its commitment to quality, community engagement, and fostering a vibrant arts culture that enriches lives through inspiring performances seen by thousands each year.
The Ticketing Coordinator position at WestCoast ... Show More
The Ticketing Coordinator position at WestCoast ... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or ticketing preferred
- Strong computer literacy
- Excellent communication skills
- Ability to work flexible hours including nights and weekends
- Attention to detail and strong organizational skills
- Ability to handle sensitive information with discretion
- Willingness to learn new systems and processes
Job Qualifications
- Excellent written and verbal skills
- Strong computer skills including Microsoft Office, Outlook, and Google Workspace
- Ability and willingness to learn ticketing systems (Paciolan or similar ticketing systems preferred but not required)
- Strong organizational skills with multitasking and prioritizing capability
- Ability to communicate honestly, clearly, and professionally
- Proven ability to build positive working relationships with coworkers, management, subscribers, group organizers, tour management, partners, and agencies
- Professionalism and tact in handling sensitive situations or unhappy patrons
- Ability to work across multiple settings (office, venue, remote)
- Availability for irregular hours including nights and weekends
- High level of discretion and confidentiality when handling financial, sales, and pre-release event information
Job Duties
- Provide exceptional customer service in person, by phone, and by email to season ticket holders, group patrons, and single ticket-buyers at both the WCE office and the event venue
- Support the Best of Broadway Season Series including guest services, subscriber benefits, annual renewals, single ticket sales, seat allocations and account management
- Serve as ticketing representative to the public as well as touring/artist management providing accurate sales, inventory, and service information for all WCE events
- Assist with and potentially lead the build and management of event ticket manifests including venue scaling, season packages, holds, promotions and other ticketing commitments
- Manage all holds, house seats and promotional ticket distributions for both tour and WCE initiatives
- Produce ticketing reports, sales wraps, audits, and event settlement reports
- Act as a primary liaison between WestCoast Entertainment and the ticketing company box office and call center providing training and support
- Assist Ticketing Manager and Marketing team with inbound group sales and fulfillment including managing seat allocations, holds, payment processing and retention initiatives
- Support and help manage special programs such as Random Acts of Kindness, donations, concierge program and ticket lotteries
- Assist with the oversight of part-time ticket sellers during events and special sales efforts
- Work evenings and weekends as required by show schedules, events, and sponsor activations
- Perform other duties as needed to support guest experience, ticket sales success, subscriber programs, group sales, and events
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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