Ticket/Gate Agent LOD Korean (Customer Service Agent) - SLC
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.26 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Fixed Shifts
Benefits
competitive salary
Profit sharing program
401(k) with company contributions
Paid vacation
Paid personal time
Paid holidays
Paid maternity/parental leave
Comprehensive health benefits
Family care assistance
wellbeing programs
flight privileges
Career development programs
Employee Resource Groups
Recognition rewards and awards
Access to discounts
Job Description
Delta Air Lines is a major American airline headquartered in Atlanta, Georgia, renowned for its extensive global network and exceptional customer service. Established over 90 years ago, Delta has grown to become one of the leading airlines worldwide, operating thousands of flights daily to numerous destinations across multiple continents. With a commitment to innovation, safety, and sustainability, Delta continues to set industry standards while delivering a top-tier travel experience to millions of passengers. The company values its employees as its greatest asset and fosters a culture rooted in care, integrity, resilience, and servant leadership. This philosophy ensures a supportive environment... Show More
Job Requirements
- High school diploma, GED or equivalent
- Be at least 18 years of age
- Authorization to work in the United States
- Proficiency in English
- Fluency in Korean with ability to pass verbal and written language assessments
- Ability to lift bags or items weighing up to 50 pounds frequently
- Ability to lift bags or items weighing between 50 and 70 pounds occasionally
- Willingness to work fixed or rotating shifts including weekends, evenings, holidays
- Ability to pass physical ability test (PAT)
- Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal
- Must prioritize safety and security of self, others and personal data
Job Qualifications
- Fluency in English and Korean with ability to pass standardized language assessment
- High school diploma, GED or equivalent
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Basic computer proficiency
- Ability to work fixed and/or rotating schedules including afternoons, evenings, weekends, and holidays
- Ability to pass a customer service assessment
- Ability to lift bags weighing up to 70 pounds occasionally
- Authorization to work in the United States
- Ability to hold airport-specific credentials such as a SIDA Badge and Customs Seal
- Embraces diversity and prioritizes safety and security
Job Duties
- Greet customers to guide and assist them with the ticketing and baggage check-in process
- Use a computer to sell, print, and reissue tickets
- Manage the check-in process, ensuring that customers have the proper travel documentation
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts
- Handle items as low as floor level and as high as waist level safely
- Practice safety-conscious behaviors in all operational processes and procedures
- Use computers to assist customers with seat availability, make gate announcements, flight status, and boarding processes
- Operate jet ways to position them prior to aircraft arrival and manage aircraft door operations
- Escort unaccompanied minors and disabled passengers throughout the airport
- Maintain professionalism and strict adherence to uniform compliance while exhibiting a positive attitude
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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