Delta Air Lines, Inc. logo

Delta Air Lines, Inc.

Ticket/Gate Agent (Customer Service Agent) - PHL

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $21.00
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and development programs
flexible scheduling
mentorship opportunities

Job Description

Delta Air Lines is a leading global airline committed to delivering exceptional travel experiences through connection and care. With a rich history and a vast network, Delta connects people and places worldwide. It is known for its operational excellence, customer service, and innovation in the aviation industry. As a major player in air travel, Delta places a strong emphasis on safety, reliability, and customer satisfaction, continually striving to enhance every aspect of the passenger journey.

The Ticket/Gate Agent role at Delta Air Lines is an entry-level position essential to the seamless operation of the airline's customer service and cargo transport... Show More

Job Requirements

  • High school diploma or equivalent
  • ability to lift and tag baggage up to 70 pounds
  • ability to work flexible hours including early mornings and overnight shifts
  • must be in good standing according to company policies
  • compliance with Internal Mobility and Residency Policies
  • good communication skills

Job Qualifications

  • Strong customer service skills
  • ability to operate computer systems efficiently
  • physical ability to lift up to 70 pounds
  • good communication skills
  • ability to work flexible schedules
  • high school diploma or equivalent

Job Duties

  • Owning the check-in process, boarding process, and seat availability
  • making gate announcements and ensuring customers have accurate travel documentation
  • tagging and lifting baggage from scales to conveyor belts
  • operating loading bridges
  • opening, closing, and securing aircraft doors
  • escorting unaccompanied minors and disabled passengers throughout the airport

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location