Delta Air Lines, Inc. logo

Delta Air Lines, Inc.

Ticket/Gate Agent (Customer Service Agent) - CMH

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Work Schedule

Day Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee travel privileges
Career development opportunities
Mentorship programs

Job Description

Delta Air Lines is a renowned global airline committed to connecting people and places around the world with exceptional service and care. As one of the largest and most respected airlines worldwide, Delta emphasizes safety, reliability, and customer satisfaction in every journey. The company fosters an environment that values teamwork, integrity, and innovation, providing career growth opportunities for its employees. Employees at Delta are integral to its success, playing essential roles in delivering superior travel experiences that meet the highest standards. With a strong focus on operational excellence and customer care, Delta maintains a culture where each team member's contribution... Show More

Job Requirements

  • Must meet company’s Internal Mobility Policy and Residency Policy
  • must be in good standing including meeting performance standards and tenure requirements
  • willingness to work between 20 and 40 hours per week based on seniority
  • ability to handle physical demands of the role
  • flexibility to work operational-based shifts

Job Qualifications

  • High school diploma or equivalent
  • strong customer service skills
  • ability to work in a fast-paced environment
  • effective communication skills
  • physical ability to lift baggage up to 70 pounds
  • basic computer proficiency
  • willingness to work varying shifts including early mornings and overnights

Job Duties

  • Owning the check-in process
  • managing the boarding process and seat availability
  • making gate announcements
  • ensuring customers have accurate travel documentation
  • tagging and lifting baggage up to 70 pounds
  • operating loading bridges
  • opening, closing, and securing aircraft doors
  • escorting unaccompanied minors and disabled passengers

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location