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Delta Airlines

Ticket/Gate Agent (Customer Service Agent) - CMH

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $19.76 - $1.00
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Work Schedule

Day Shifts
Night Shifts
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Benefits

competitive salary
Profit sharing program
Performance incentives
401(k) with company contributions
Paid vacation
Paid Personal Time Off
Paid holidays
Paid maternity/parental leave
Medical insurance
Dental Insurance
Vision Insurance
short/long term disability
Life insurance
Family care assistance
wellbeing programs
Space-available flight privileges
Career development programs
community service opportunities
Recognition rewards
Employee Discounts

Job Description

Delta Air Lines is a major American airline known globally for its extensive domestic and international flight network. Headquartered in Atlanta, Georgia, Delta takes pride in delivering exceptional customer service and operational excellence. With a workforce committed to safety, innovation, and customer care, Delta Air Lines has built a reputation as a leading carrier in the aviation industry. The company offers numerous career opportunities across various departments, fostering professional growth and supporting employee well-being with comprehensive benefits and career development programs.

Delta Air Lines operates in Columbus, Ohio, where it seeks to expand its team with an Airport Customer Serv... Show More

Job Requirements

  • Consistently prioritizes safety and security of self, others, and personal data
  • Embrace diverse people, thinking, and styles
  • At least 18 years of age and has authorization to work in the United States
  • Pass a physical ability test (PAT)
  • Pass a Customer Service Assessment

Job Qualifications

  • High school diploma, GED, or high school equivalency
  • Proficiency in English
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
  • Basic digital literacy
  • Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal

Job Duties

  • Own the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation
  • Tag and lift baggage from scales to conveyor belts
  • Operate loading bridges
  • Open, close, and secure aircraft doors
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Assist customers with ticketing and baggage check-in process
  • Help with routing, trip planning, and gate boarding

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location