Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401 K Plan
Health Insurance
Job Description
The Chattanooga Lookouts are a well-established minor league baseball team known for their excellence in both athletic performance and fan engagement. As a prominent sports organization, they provide thrilling baseball experiences to their fans while also supporting various community programs. The Chattanooga Lookouts have a reputation for creating dynamic game-day atmospheres and successful non-baseball events, such as concerts and other special engagements, making them an integral part of the local entertainment scene. The team values innovation, customer service excellence, and the professional development of their employees, positioning themselves as a great place to work for individuals passionate about sports and... Show More
Job Requirements
- Bachelor's degree or above
- 2-3 years prior ticket office experience in sports or entertainment setting
- 1-2 years of Tickets.com experience
- 1-2 years of prior management experience preferred
- Excellent verbal and written communication skills
- Self-motivated
- team player
- good analytical, interpersonal and customer service skills
- ability to work effectively with attention to detail in a high-volume sales environment
- ability to communicate clearly and resolve guest conflicts
- goal oriented
- quick learner
- proficient in Microsoft Office
- able to lift up to 50 pounds
Job Qualifications
- Bachelor's degree or above
- 2-3 years prior ticket office experience in sports or entertainment setting
- 1-2 years of Tickets.com experience
- 1-2 years of prior management experience preferred
- Excellent verbal and written communication skills
Job Duties
- Generate revenue by selling a full menu of inventory including full season packages, half season packages, partial plans, group tickets, and hospitality areas
- Responsible for managing personal accounts, servicing all ticket accounts, providing exceptional customer service, and prospecting new clients
- Organize ticket sales data to be used for marketing campaigns using Tickets.com, Salesforce, and StellarAlgo
- Create daily sales reports including single games, season tickets, partial packages and theme night ticket packages
- Hire, train, supervise, and schedule gameday ticket staff
- Manage Tickets.com event buildout for all non-Lookouts events including concerts, sporting events, and special events
- Serve as the primary contact for all integrations including FEVO, StellarAlgo and Givex/Shift4
- Work with Director of Ticket Operations to create ticket sales and renewal campaigns
- Collaborate with marketing and merchandise departments to create dynamic ticket packages and oversee the execution, fulfillment and success of the packages
- Serve as the direct contact for organization and execution of the Lookouts Most Improved Student Program
- Attend virtual monthly MiLB ticket services calls, networking events, community events and personal/professional growth opportunities
- Achieve and exceed weekly, monthly, and annual sales goals established by Director of Ticket Operations
- Manage the Lookouts ticketing email address
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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