Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
team events
Flexible Schedule
Job Description
This job opportunity is with a professional sports organization, specifically involved with minor or major league baseball, or another major professional sports team. The hiring organization is dedicated to providing exceptional service to fans and customers, ensuring smooth and efficient ticketing operations during games and events. The establishment prides itself on maintaining high standards in customer service, technology use, and operational support tied to ticket fulfillment across various group sales, season tickets, and membership plans. The culture highly values experience in professional sports ticket operations and the ability to handle the dynamic environment around game days and fan interactions.
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Job Requirements
- Bachelor’s degree in related field
- 2+ years experience in customer service in a team
- Specific internship experience in fulfillment and or assigned account customer service
- Experience in Box Office Services
- Tickets.com experience
- Proficiency in Microsoft Office and databases
- Strong communication skills
- Strong customer service skills
- Excellent attention to detail
- Ability to work long hours including weekends and holidays as necessary
Job Qualifications
- Bachelor’s degree in related field
- 2+ years experience in customer service in a team
- Specific internship experience in fulfillment and or assigned account customer service
- Experience in Box Office Services
- Tickets.com experience
- Proficiency in Microsoft Office and databases
- Strong communication skills
- Strong customer service skills
- Excellent attention to detail
Job Duties
- Handle ticket services related duties to ensure all service and electronic customer fulfillment related issues are addressed and handled
- Manage and ensure the ticketing process for all groups are ready for group leaders and customers
- Ensure all digital related sales processes are updated and properly reflecting sold versus unsold inventory
- Assist Account reps on service items for seat holders or group accounts
- Engage in creating reports for management as requested in Excel
- Manage the details of hospitality requests as they relate for groups
- Manage all customer requests such as ticket exchanges, adding tickets to an existing reservation or account
- Work directly with customers as a first level support for any ticketing issues
- Act as the second in charge in the Box Office on the day of games and events
- Assist fans with various requests and requirements on game days
- Handle all requested duties to ensure the sanctity of the ticketing system data as requested by the Ticket Operations Manager
- Handle any incoming calls for single game, small package sales as assigned or received
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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