Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401(k)
Wellbeing allowance
Paid vacation
Paid sick time
Paid parental leave
flexible spending accounts
long term disability insurance
Life insurance
voluntary life insurance
Employee assistance program
Mind health support
Job Description
The Kia Forum, located in Inglewood, California, is a premier live entertainment venue known for hosting a wide variety of concerts, sporting events, and special performances. Renowned for its iconic architecture and state-of-the-art facilities, the Kia Forum serves as a hub for music lovers and sports fans alike. It operates under the umbrella of Halo Sports & Entertainment, a company dedicated to delivering outstanding experiences through world-class venues and events. The Kia Forum is committed to maintaining a professional, inclusive, and dynamic work environment where all employees are treated with respect and provided opportunities for growth and development. As part... Show More
Job Requirements
- Bachelor’s degree or equivalent experience preferred
- Minimum 5 years’ experience in Box Office management or similar role
- Proficiency with ticketing systems TM1+, TM Host, Archtics
- Strong customer service skills
- Ability to manage multiple priorities effectively
- Must be able to work evenings, weekends, and holidays
- Strong organizational and communication skills
- Ability to handle confidential information with discretion
- Demonstrated leadership and problem-solving abilities
Job Qualifications
- 5+ years of Box Office experience
- Experience in a management or supervisory role in concerts/live entertainment venue
- Expertise with a major ticketing system (Ticketmaster, AXS, etc.)
- Ability to manage multiple tasks under tight deadlines and financial constraints
- Strong Excel skills for reporting and general accounting knowledge
- Strong leadership skills
- Ability to demonstrate judgment and discretion
- Ability to work collaboratively as a team player
- Ability to maintain confidentiality
- Problem identification and solution skills
- Leadership in project management from origin to execution
- Ability to thrive in a fast-paced environment
- Effective oral and written interpersonal skills
- Self-starter with an entrepreneurial spirit
- Ability to work flexible schedule including weekends, nights, and holidays
Job Duties
- Support the Director, Ticketing Systems & Operations on all event builds, box office policies, daily operations, and administration of the Box Office and Answers Portal (Intuit Dome Box Office)
- Build and maintain events on primary ticketing system including scaling maps, seating manifests, financial records, and settlement of event box office statements
- Advise and assist with implementation, reporting, and generation of event reports
- Assume lead role for Box Office or Answers Portal during assigned events
- Provide excellent customer service and respond promptly to customer, promoter, and internal inquiries
- Innovate to improve Box Office guest experience and maintain safety for employees and guests
- Coordinate with marketing on event announcements, presales, and onsales at Intuit Dome and Kia Forum
- Collaborate with Arena Operations on sightline issues and proper floor setups
- Foster and maintain strong relationships with internal departments, promoters, and other entities
- Identify and suggest processing efficiencies for sales and ticket operations
- Reconcile ticket sales issues with finance department including shortages and overages
- Prioritize and delegate workload, problem solve efficiently
- Oversee Box Office cash handling requirements
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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