Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
Legends and ASM Global are two leading forces in the sports, entertainment, and live events industry, having merged their expertise to provide unparalleled services worldwide. Legends excels by offering a comprehensive, data-driven approach across various sectors like Global Partnerships, Hospitality, Merchandise, and Attractions, catering to top-tier clients and delivering exceptional experiences. ASM Global is recognized as the premier venue management and live event production company, operating more than 350 iconic venues including stadiums, arenas, convention centers, and theaters globally. Both companies emphasize inclusivity, innovation, and values such as respect, integrity, and accountability, fostering a work environment where all team members... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in box office management or related field preferred
- Proficiency in ticketing software including Ticketmaster and AXS
- Exceptional organizational skills and attention to detail
- Excellent communication skills, both verbal and written
- Ability to manage multiple tasks in a fast-paced environment
- Strong leadership skills
- Flexible availability including nights, weekends, and holidays
Job Qualifications
- Previous experience in box office management or event coordination
- Strong familiarity with ticketing software such as Ticketmaster and AXS
- Exceptional organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Strong leadership and interpersonal skills
- Ability to work effectively with diverse teams
Job Duties
- Oversee the daily operations of the box office, ensuring smooth and efficient ticketing services for all events
- Serve as the primary liaison between promoters, venue staff, and the ticketing company
- Coordinate ticketing information including final seating configurations, pricing, inventory management, and ticket order processing
- Maintain event information within ticketing software including final scaling, seating configurations, building events, placing holds, managing inventory during on-sale periods, creating offers, and processing ticket orders
- Prepare day-of-show settlement reports ensuring accuracy and timely delivery to promoters and internal finance
- Establish and maintain comprehensive event files including seat holds, event audits, and ticket build instructions
- Assist in hiring, training, and development of part-time box office staff and implement evolving ticketing technologies
- Provide scan counts to promoters during ingress and maintain communication with venue departments
- Demonstrate exceptional customer service, responding promptly and professionally to inquiries and service requests
- Independently handle box office inquiries and issues ensuring effective resolutions
- Accurately sell tickets via Ticketmaster and AXS systems with outstanding customer service
- Be available to work nights, weekends, and holidays to accommodate event schedules
- Contribute to strategic planning to improve box office operations and customer service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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