Ticket Office Associate

Providence, RI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $15.00

Work Schedule

Weekend Shifts

Benefits

competitive pay

Professional work environment

Opportunities for arts community engagement

Collaborative team environment

Location in the vibrant downtown Providence

Job Description

Trinity Repertory Company is Rhode Island's Tony Award-winning theater company known for producing unparalleled professional theater in collaboration with its community since its founding in 1963. It is a well-established institution committed to reinventing the public square through emotionally stirring productions and innovative education programs catering to all ages and abilities. Trinity Rep's diverse repertoire ranges from classical to contemporary plays that meaningfully connect audiences with the artistry on stage and with each other, creating memorable cultural experiences. The company is also recognized for its annual production of A Christmas Carol, a beloved tradition attracting family audiences for over 40... Show More

Job Requirements

Education and/or experience equivalent to one or more years of professional customer service
Ability to work afternoons, evenings, weekends and holidays
Strong communication skills both verbal and written
Ability to operate office equipment including computers, printers, scanners, and copiers
Ability to remain stationary for prolonged periods and ascend/descend stairs
Willingness to collaborate across departments
Commitment to antiracism and diversity initiatives

Job Qualifications

One or more years of professional experience in customer service
Strong administrative and organizational skills
Interest and/or involvement in an arts-related enterprise
Box office experience is a plus
Ability to effectively respond to questions in writing, by telephone, and face-to-face
Proficiency with MS Office Suite, G Suite, collaboration and file sharing software

Job Duties

Ensuring patrons and community members have an exceptional, welcoming, and inclusive experience
Providing high-level, concierge-style customer service to patrons and visitors
Processing and fulfilling ticket sales through various communication channels
Assisting patrons with ticket exchanges and other requests
Working will-call for performances
Responding to mail and email inquiries
Assisting in database cleanup and preparation for mass ticket mailings

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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