Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
401(k) Employer Matching
Paid parental leave
Adoption assistance
Employee assistance program
Educational Reimbursement
Voluntary insurance programs
discount programs
Job Description
The Hertz Corporation is a globally recognized leader in the car rental industry, operating some of the most prominent brands including Hertz, Dollar Car Rental, and Thrifty Car Rental. With approximately 9,700 corporate and franchisee locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz is one of the largest airport general use vehicle rental companies worldwide. The company is known for its commitment to innovation, customer service, and operational excellence, making it a top choice for travelers seeking reliable vehicle rental services. Hertz prides itself on fostering a culture of... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or call center environment
- Proficiency in MS Office, including Excel, Word, and Outlook
- Ability to learn and use new software applications
- Excellent verbal and written communication skills
- Ability to work independently
- Strong organizational skills
- Bilingual capability preferred
Job Qualifications
- Experience in customer service or call center environment
- Moderate efficiency in MS Office, including Excel, Word, and Outlook
- Ability to learn and achieve proficiency in new software applications
- Excellent verbal and written communication skills
- Ability to work independently
- Bilingual is a plus
- Strong customer service skills with the ability to de-escalate sensitive situations
- Strong organization and analytical skills
Job Duties
- Review and resolve overdue rental files in a timely manner within established guidelines
- Document contract and vehicle information within appropriate systems, including vehicle locations, conversations, and research
- Confirm stolen status with local authorities and review all applicable systems to create theft packages and generate demand letters when applicable
- Ensure vehicles are placed in the proper hold code
- Review pending theft packages and partner with Corporate Security when appropriate
- Support multiple email inboxes and ensure responses are sent in a timely manner
- Assign vehicles to vendors as appropriate
- Other responsibilities and projects as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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