Theater Facilities and Operations/Audience Services Manager
Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $26.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Tuition remission
Job Description
The University of Hartford is a private university located in West Hartford, Connecticut, known for its commitment to providing a comprehensive education that combines academic excellence with real-world experiences. The University proudly supports a range of academic disciplines, including a strong emphasis on the performing arts through The Hartt School, a renowned conservatory offering programs in music, dance, and theater. The university fosters an inclusive environment that promotes creativity, diversity, and community engagement to prepare students for successful careers and meaningful lives. The Hartt School's facilities and operations are integral to the University’s mission of educating and inspiring the next... Show More
Job Requirements
- Bachelors degree required
- experience supervising and scheduling staff
- knowledge of box office and ticketing operations
- experience with financial reconciliation and reporting
- familiarity with ADA accessibility standards
- ability to manage multiple events and priorities
- strong communication and interpersonal skills
- proficiency with scheduling software and database management
- commitment to university policies and federal employment regulations
- ability to work a minimum 40-hour week
- ability to lift or carry 26-50 lbs
- ability to work collaboratively with diverse groups
Job Qualifications
- Bachelors degree
- experience managing teams of part-time and student employees
- proficiency with computerized ticketing systems and scheduling software
- strong organizational and communication skills
- knowledge of ADA accessibility requirements
- ability to work effectively with diverse groups
- experience in customer service leadership
- familiarity with university employment policies
- ability to manage financial reconciliation and reporting
- skills in staff training and policy development
Job Duties
- Oversees audience services for multiple simultaneous theatre and performance events across University venues
- recruits, hires, trains, schedules, and supervises more than 30 part-time and student staff
- ensures compliance with University and federal guidelines for student employment including EPAF processing and payroll documentation
- establishes and reinforces high standards of customer service for all front-of-house operations
- serves as House Manager for high profile events providing leadership in patron support, audience flow, and venue readiness
- manages the operation and maintenance of computerized online ticketing system, box office procedures, and financial reconciliations
- manages scheduling of all theater spaces coordinating with Director of Theater Operations & Production to balance academic and event needs
- maintains accurate performance listings, manages patron database systems, and generates reports for marketing and operational use
- oversees creation and printing of production programs
- ensures ADA accessibility compliance and trains staff on emergency and safety protocols
- monitors maintenance of front-of-house equipment inventory
- collaborates with production, marketing, academic, and administrative teams for event execution
- develops audience services manuals, policies, and staff training materials
- assists in event setup and front-of-house preparation as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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