Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Retirement Plan
Training and development opportunities
Job Description
The Wildbirch Hotel is Anchorage's first boutique hotel, nestled in the heart of Alaska's vibrant cityscape. Known for its unique blend of local culture, contemporary design, and warm hospitality, The Wildbirch Hotel embodies the adventurous spirit and natural beauty of Alaska. This hotel specializes in creating personalized experiences for guests looking for a charming and authentic stay. Its commitment to exceptional service and cozy atmosphere makes it a standout destination for travelers seeking comfort paired with Alaska's rugged charm.
The Wildbirch Hotel is currently seeking dedicated and enthusiastic individuals to join their porter/bellman service team. This position plays a... Show More
The Wildbirch Hotel is currently seeking dedicated and enthusiastic individuals to join their porter/bellman service team. This position plays a... Show More
Job Requirements
- Previous porter service, hotel or customer service experience is required
- Excellent communication skills including the ability to read and respond in English
- Ability to remain calm under pressure and multitask in a fast-paced environment
- Enthusiastic, service-oriented, with a passion for hospitality and Alaska’s vibrant culture
- Proficiency in Microsoft Office Suite including Excel, Word, and Outlook and familiarity with web-based tools
- Strong problem-solving skills and the ability to work independently or as part of a team
- Valid work authorization for the USA
- Ability to stand for long periods and occasionally lift light materials
- Availability to work shifts on weekends, holidays, and nights
Job Qualifications
- Previous porter service, hotel, or customer service experience
- Excellent communication skills including the ability to read and respond in English
- Enthusiastic, service-oriented attitude with passion for hospitality and Alaska’s culture
- Proficiency in Microsoft Office Suite including Excel, Word, and Outlook
- Familiarity with web-based tools
- Strong problem-solving skills
- Ability to work independently or as part of a team
Job Duties
- Greet and welcome guests while ensuring all luggage is accurately loaded/unloaded and delivered to the client's car/room
- Assist guests with luggage service
- Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities
- Handle guest requests for luggage and delivery services, resolving issues promptly to ensure satisfaction
- Maintain the hotel entrance, lobby, valet point, and parking area as organized and guest-friendly hubs
- Coordinate with other departments to meet guest needs and special accommodations
- Communicate daily with the Front Office Manager to review guest services, priorities, and special projects
- Contribute to a warm, inviting atmosphere by managing the lobby’s communal space featuring a fireplace and local art
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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