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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $10.00 - $14.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee wellness programs
flexible schedule
Job Description
The Laurel Hotel & Spa is a distinguished luxury hotel located at the premier corner of South College Street and Thach Avenue. Renowned for offering stunning views of the iconic Samford Hall, this establishment is designed to provide guests with an exceptional experience featuring 16 luxurious rooms, 10 suites, and 6 residences. The property boasts an array of upscale amenities including a spa, fitness studio, and a rooftop pool complemented by a rooftop bar and pool cabana service. In addition, guests can enjoy a yoga pavilion and a rooftop garden that offers sweeping views of Samford Hall and downtown Auburn.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage service preferred
- Ability to work flexible hours including nights, weekends and holidays
- Ability to stand for extended periods
- Ability to lift and carry up to 50 pounds
- Good communication and interpersonal skills
- Willingness to engage with students and incorporate training moments
- Ability to work in an outdoor, weather-dependent environment
Job Qualifications
- A background in serving in an upscale rooftop and/or pool environment is preferred
- Able to complete the Responsible Vendor course for all team members 18 years old and above upon selection
- A basic knowledge of food and beverage procedures and functions
- Possess basic math skills and can handle money and operate a point-of-sale system
- Positive attitude
Job Duties
- Ability to thoughtfully engage with all customers visiting The Rooftop at The Laurel about the concept and partnership with Auburn University
- Perform mise en place for daily service based on business levels expected
- Oversee our guests experience following The Rooftop at the Laurel's and IHP's standards of service
- Ensure guest preference, dietary preferences are recognized throughout the Pool Cabanas and Rooftop Bar
- Monitor and observe guests dining experience
- Ensure guests are satisfied with the food and service
- Respond promptly and courteously to any requests
- Always maintain a neat and clean work environment
- Be available to perform lateral service as needed to ensure the smooth and efficient operation of the rooftop as directed by the rooftop manager or immediate supervisor
- Have a comprehensive knowledge of beer, wine, cocktails and spirits along with food menus across both outlets on the rooftop
- Clean, set-up, and stock the bar and all related areas as determined by standard SOP's, opening duties, service manuals and job description
- Ability to prioritize and balance bar guests orders with restaurant orders
- Check identification to verify legal age requirements of customers
- Depending on scheduled location (rooftop lounge or pool bar), provide personalized service to our hotel guests at the pool and cabanas, or local visitors at the rooftop lounge
- Welcome and greet all guests in a timely manner
- Create a comfortable and relaxed, but upscale environment
- Monitor and observe guest's experience
- Ensure guests are satisfied with the beverages and service
- Anticipate and respond promptly and courteously to any requests
- Utilize SpotOn Reserve platform to monitor rooftop capacities and control guest flow to ensure that all guidelines and codes are followed
- Check guests in for their rooftop experiences and ensure payments have been processed
- Communicate effectively with other team members to ensure a prompt and highly executed rooftop experience
- Maintain and control occupancy capacities on the rooftop at any given time
- Provide guests with a fond farewell and invite them to return
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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