Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $27.15
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
The Oak is an esteemed 3-meal restaurant located within the prestigious Ojai Valley Inn, a dynamic and luxurious 5 Diamond property renowned for its exquisite hospitality and exceptional service. Nestled in the scenic region of Ojai, California, the Inn offers guests an unparalleled experience that seamlessly blends relaxation, natural beauty, and world-class dining. The Oak prides itself on its California Cuisine, with a strong emphasis on using locally sourced products to create fresh, flavorful dishes that reflect the region's rich culinary traditions. Open daily from 6:30am to 9:00pm, The Oak serves a diverse clientele that includes resort guests and local... Show More
Job Requirements
- Possess a positive, outgoing and friendly personality
- Ability to follow the OVI standards of presentation
- Ability to follow the OVI standards of body language
- Ability to follow the OVI standards of verbiage
- Ability to work cohesively with other employees as part of a team
- Legal ability to work in the US
- High school graduate
- Ability to work a flexible work week including nights, weekends and holidays
- Excellent people skills
- Ability to perform basic mathematical computations
- Ability to maintain professional appearance behavior, integrity, openness, and accessibility to employees and guests
- Ability to prioritize and organize work assignments, and to delegate responsibilities to line level associates
- Ability to work without constant, direct supervision
- Be active in the supervisory role of safety and security
- Be cognizant of all emergency-reporting procedures
- Be thoroughly knowledgeable in all aspects of POS systems
- Ability to be a clear thinker, analyze and resolve problems exercising good judgment
- Ability to focus attention to details
- Ability to remain calm and courteous in demanding and difficult customer situations
- Ability to provide clear and pleasant telephone communication to all callers
- Ability to enforce hotel's standards, policies and procedures with Oak line level associates
- Ability to direct performance of Oak line level associates and follow up with corrections where needed
- Ability to motivate staff and maintain a cohesive team
- Excellent motivational skills
- Ability to work well under pressure of monitoring and coordinating all departmental functions
- Ability to maintain discretion and confidentiality of all guests and pertinent hotel information
Job Qualifications
- Minimum 3 years experience as lead server or supervisor in an upscale establishment
- Basic knowledge of service, cost control in food and beverage, labor controls, special event planning and execution, menu writing, maintenance, and accounting
- Excellent verbal and writing skills
- Basic knowledge of a variety of food and beverage point-of-sale systems
- Ability to work productively with other operating departments
- Knowledge of The Ojai Valley Inn's management philosophy and practices
- Be fully aware of all Human Resource standards and policies
- Basic knowledge of wines and spirits
- Fluency in a foreign language, preferably Spanish
- Experience in hospitality industry in similar position
- College degree, preferable in hotel and restaurant management
- TIPS certification
- CPR certification
- Previous guest-relations training
Job Duties
- Provide instruction, support and communication to staff as needed to ensure complete guest satisfaction and attention to detail
- Ensure compliance with Forbes Five Star service standards
- Ensuring sequence of service for each position is being followed
- Exhibit a hands on approach to training by working alongside associates
- Regularly perform duties such as serving food and drink, bussing
- Observe daily conditions of all physical facilities and equipment at all pool areas
- make corrections and improvements where appropriate or recommend adjustments to supervisor
- Organize and orchestrate last minute changes and details to functions
- Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
- Assist Management in aspects of the Food & Beverage operation including controlling costs, maintaining par and inventory levels, requisition and distribution of products
- Produce schedules for restaurant staff to ensure proper coverage based on the forecast and business levels
- Observe performance and proactively coach, counsel and discipline associates
- Constantly monitor staff's grooming, demeanor and professionalism to ensure compliance with both Ojai Valley Inn and AAA Five Diamond Standards
- Handle guest complaints or concerns
- Recognize and address potentially intoxicated, disruptive or undesirable guests
- Engage with guests and create a lively, enjoyable atmosphere while exhibiting professionalism, attentiveness and exemplary service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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