Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Employee wellness programs
Professional development opportunities
Job Description
The Ojai Valley Inn & Spa is a renowned luxury resort located in Southern California, known for its exceptional hospitality and exquisite amenities. Established as a premier destination for relaxation and upscale leisure, the resort offers a blend of traditional charm and modern sophistication. With beautifully maintained grounds, world-class spa services, fine dining options, and top-tier guest accommodations, The Ojai Valley Inn & Spa continuously strives to provide an unparalleled experience to its visitors. The resort is dedicated to maintaining high standards of service, comfort, and guest satisfaction, making it a sought-after retreat for travelers seeking an exceptional vacation or... Show More
Job Requirements
- Legal ability to work in the US
- Ability to lift 15-45 lbs
- Ability to stand for 6-8 hour shifts
- Flexible schedule including availability to work weekends and holidays
- Ability to follow OVI standards of presentation, grooming, body language, and verbiage
- Ability to work cohesively with other employees
- Ability to prioritize and organize work assignments
- Ability to work without constant direct supervision
- Active role in safety and security awareness
- Ability to handle obstacles professionally and communicate solutions to management
- Maintain discretion and confidentiality
- Maintain professional appearance and integrity
- Ability to remain calm and courteous in difficult situations
- Excellent verbal and written communication skills
- Ability to attend required meetings and training
- Ability to maintain friendly yet unobtrusive manner with guests
- Capability to enforce hotel standards, policies and procedures
Job Qualifications
- High school graduate
- Minimum two years hosting experience preferably in the hotel or upscale dining industry
- Excellent reading, writing, and oral proficiency in English
- Ability to work flexible hours including nights, weekends and holidays
- Positive, outgoing and friendly personality
- Excellent people skills and ability to handle demanding customer situations calmly
- Ability to communicate clearly with guests, coworkers, and management
- Knowledge of food and beverage preparation and service standards
- Ability to perform basic mathematical computations
- Ability to work productively in a team environment
- Maintain professional appearance and behavior
- Knowledge of Ojai Valley Inn's philosophy and practices
- Ability to use Open Table booking engine is desirable
- TIPS and CPR certification are a plus
Job Duties
- Greet guests warmly and seat them courteously
- Manage reservations and confirm bookings for shifts
- Maintain cleanliness and organization of the host stand and entrance areas
- Monitor dining room appearance and guest satisfaction
- Handle guest inquiries, complaints, and requests professionally
- Communicate effectively with guests, staff, and management
- Support team operations and participate in required meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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