Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Career advancement opportunities
Job Description
This opportunity is with a reputable hotel establishment known for delivering exceptional hospitality and event management services. This hotel caters to a variety of clientele including business groups, conference attendees, and special events. The work environment is dynamic and fast-paced, focusing on providing top-quality customer service and seamless event coordination to ensure every guest and client experience is outstanding. The hotel prides itself on its organizational precision, teamwork, and commitment to exceeding client expectations, supported by a professional management team dedicated to operational excellence.
The role involves coordinating the calendar workflow of all group events booked at the hotel, ... Show More
The role involves coordinating the calendar workflow of all group events booked at the hotel, ... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or event coordination preferred
- strong work ethic and self-initiative
- reliable attendance
- ability to maintain confidentiality
- ability to handle multiple interruptions and complete tasks on time
- willingness to work varying schedules
- ability to stand, sit, and walk for long periods
- excellent written and verbal communication skills
- ability to work under pressure
- physical ability to perform tasks requiring repetitive motions
Job Qualifications
- High school diploma or equivalent
- experience in hotel event coordination or related field preferred
- proven decision making and problem-solving skills
- excellent communication skills, both written and verbal
- ability to calmly work with high demand and/or upset guests
- ability to maintain excellent relationships with staff and guests
- familiarity with hotel management software systems is a plus
- ability to attend to multiple tasks and prioritize effectively
- willingness to work varying schedules as per business needs
- strong organizational skills
- attention to detail
Job Duties
- Coordinate a calendar workflow of events on all groups booked in the hotel
- review contracts attached in system, verify all group billing is accurate, room type appropriately blocked, with block vs net block accurate
- build rate codes in SMS Host and build Weblinks to be sent
- ensure that groups are modified to reflect availability and netted rooms
- work with sales managers and clients to add rooms, if necessary, and offer rates if different than cut-off rates
- send a cutoff date reminder with block pick up to date and potential attrition charges pending as per contract
- process all rooming lists, verify billing arrangements, and send rooming list to client for review
- follow up on rooming list changes, additions, deletions and provide sales manager and client with updated rooming list
- work in tandem with Catering Sales Coordinator to build/prepare resume(s) for the weekly staff meeting
- meet with clients on sites, when and if necessary, with or without sales manager
- attend weekly meetings with sales staff
- work in tandem to control hotel room inventory following direction from Sales Manager, One Touch Manager, and Front Office Manager
- answer phone calls and respond to emails about client and group guest inquiries
- cross train with Front Office systems for career development and/or assist with large group check-ins
- complete all tasks as assigned by the Department Head, Hotel Assistant General Manager, and General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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