Job Overview
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $1.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Employee wellness programs
Job Description
This job opportunity is with a reputable hotel known for its high standards in guest services and efficient front office operations. The hotel is dedicated to providing exceptional hospitality experiences through a well-trained and proactive staff. It operates in a dynamic environment where attention to detail, problem-solving skills, and customer satisfaction are paramount. The hotel prides itself on maintaining seamless communication between departments such as housekeeping and engineering to ensure guests enjoy a comfortable and trouble-free stay. As a well-established player in the hospitality industry, the hotel focuses on utilizing advanced operational systems like MICROS to manage front office transactions... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service and front office operations
- Strong leadership and team management skills
- Ability to handle guest complaints and problem-solving efficiently
- Familiarity with MICROS or similar property management systems
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality of staff and guest information
- Valid driver’s license
- Willingness to work varying schedules to meet business needs
- Ability to sit stand and walk for long periods
- Ability to lift and move equipment up to 50 pounds
- Ability to administer first aid and direct evacuations in emergencies
Job Qualifications
- High school diploma or equivalent
- Proven experience in customer service and front office operations
- Strong leadership and team management skills
- Ability to handle guest complaints and problem-solving efficiently
- Familiarity with MICROS or similar property management systems
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality of staff and guest information
- Valid driver’s license
Job Duties
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
- Have complete understanding of front office staff’s job descriptions and duties and be able to perform duties at any given time
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- Communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
- Assist the General Manager by handling special requests group blocking and unusual circumstances
- Guide occupancy for maximum yield management of the hotel
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
- Accurately manage cash handling including receiving cash checks and credit card information from guests for payment of hotel charges and making change correctly
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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