Job Overview
Compensation
Type:
Salary
Rate:
Range $41,200.00 - $72,300.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Professional development opportunities
flexible scheduling
Job Description
This job opening is with a reputable hotel known for its commitment to exceptional guest services and operational excellence. The hotel operates in the hospitality industry, focusing on providing a high-quality experience for all its guests through dedicated staff and efficient management. The hotel is dedicated to maintaining a welcoming environment where guests feel valued and comfortable, contributing to their overall satisfaction and loyalty. With a strong emphasis on teamwork and professional development, the hotel encourages its employees to grow and excel in their respective roles, making it a desirable workplace for hospitality professionals.
The role being offer... Show More
The role being offer... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel front office management
- Experience with MICROS property management system
- Strong communication and customer service skills
- Ability to lead and manage a team
- Problem-solving abilities
- Ability to work flexible hours
- Knowledge of cash handling procedures
Job Qualifications
- Proven experience in hotel front office management
- Strong leadership and team management skills
- Proficiency with the MICROS property management system
- Excellent guest service and communication skills
- Ability to solve problems creatively and efficiently
- Knowledge of hotel occupancy management
- Familiarity with cash handling procedures
- Ability to work flexible hours including weekends and holidays
- High school diploma or equivalent
- Additional hospitality or management certifications preferred
Job Duties
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest serviceaides/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Assist the General Manager by handling special requests, group blocking and unusual circumstances
- Guide occupancy for maximum yield management of the hotel
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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