The Lindy Renaissance Charleston Hotel - Director Front Office
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical Coverage
dental coverage
vision coverage
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Renaissance Charleston Historic District Hotel is a premier hotel located in the heart of historic downtown Charleston. Known for its elegant ambiance and excellent guest services, this hotel offers a memorable experience with beautifully furnished rooms featuring marble bathrooms, 32-inch flat screen TVs with cable and satellite channels, mini-bars, and tea and coffee making facilities. Guests can enjoy amenities such as a refreshing pool, an on-site restaurant, concierge services, and 2,759 square feet of meeting and event space. The hotel is conveniently located just three blocks from the City Market and King Street shops, making it an ideal choice for... Show More
Job Requirements
- Bachelor’s degree in business or hospitality management or applicable Associate’s degree
- At least 3 years of front office management experience for Associate’s degree holders and 5 years for Bachelor’s degree holders in large hotels
- Experience with 500+ room hotels with meeting spaces preferred
- Certification or experience in OnQ PMS as defined by the property
- Proven leadership ability managing at least 3 full-time associates or equivalents
- Ability to perform administrative, executive, or professional tasks more than 50 percent of the time
- Capability to exercise discretion and independent judgment more than 50 percent of the time
- Strong communication and interpersonal skills
- Ability to monitor and improve guest satisfaction and service trends
- Experience in budgeting, forecasting, and financial reporting
- Certified to respond to emergencies including fire panel operation and emergency communication
- Ability to participate in Property Manager on Duty program
Job Qualifications
- Bachelor’s degree in business or hospitality management with at least 5 years of progressive front office management experience in a 500+ room hotel with meeting space preferred, or an applicable Associate’s degree with at least 3 years of front office management experience is required
- Specific brand experience or OnQ PMS certification, 500+ room experience, and/or previous director level experience preferred
Job Duties
- Directs and administers all guest services operations including guest service and registration check-in/check-out, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
- Monitors and develops associate performance including supervision, professional development, scheduling, counseling, evaluations, and delivering recognition and reward
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly
- Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Runs and completes daily reports, analyzes data and makes decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews and trains associates
- Participates in the Property Manager on Duty program
- Is certified to respond to emergencies including operation of the fire panel and communication with emergency personnel
- Completes tasks or projects as assigned or as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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