Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
Medical insurance
Dental Insurance
long-term disability
short-term disability
accidental death and dismemberment insurance
401K Plan with match
Flex time unlimited vacation
Cell phone plan
Dry cleaning
parking
Job Description
The Lenox Hotel is a distinguished and historic establishment nestled in Boston's vibrant Back Bay neighborhood, where it has been a prominent fixture since 1900. This independently owned, high-end hotel offers a sophisticated and personalized guest experience that emphasizes a welcoming and home-like atmosphere for travelers. Its luxurious accommodations and uniquely tailored services make it a preferred destination for discerning visitors seeking comfort, style, and a touch of Boston's cultural heritage. The Lenox Hotel prides itself on its tradition of excellence, combining historic charm with modern amenities to exceed guests' expectations. As one of Boston's premier boutique hotels, it balances... Show More
Job Requirements
- 5 years of experience in food and beverage experience preferably in a hotel or upscale restaurant environment
- 1 year of management experience in a hotel or restaurant
- strong leadership skills
- excellent organizational and time-management abilities
- proficiency in Microsoft Office and Toast and Opera a plus
- exceptional communication and interpersonal skills
- ability to work flexible hours, including evenings, weekends, and holidays as needed
Job Qualifications
- 5 years of experience in food and beverage experience preferably in a hotel or upscale restaurant environment
- 1 year of management experience in a hotel or restaurant
- strong leadership skills with a proven track record of managing and developing teams
- excellent organizational and time-management abilities
- proficiency in Microsoft Office and Toast and Opera a plus
- exceptional communication and interpersonal skills
- multi-lingual a plus
- ability to work flexible hours, including evenings, weekends, and holidays as needed
Job Duties
- Lead, mentor, and motivate a team of food and beverage staff to deliver exceptional guest experiences
- foster an exceptional and collaborative work environment
- oversee daily operations of all restaurant outlets and banquet space to ensure smooth and efficient service
- ensure compliance with health and safety regulations, as well as company policies and standards
- develop and manage staff schedules to ensure adequate coverage and minimize labor costs
- handle payroll processing and maintain accurate records of hours worked and staff attendance
- develop and implement training programs for new hires and ongoing development for existing staff
- ensure all team members are knowledgeable about menu offerings, service standards, and company policies
- recruit, interview, and hire food and beverage staff as needed to maintain optimal staffing levels
- onboard new employees and integrate them effectively into the team
- monitor guest feedback and address any concerns or issues promptly to maintain high satisfaction levels
- implement strategies to enhance guest experiences and drive repeat business
- monitor and control costs, including food and beverage expenses, to achieve financial targets
- work closely with the kitchen team to ensure menu quality and consistency
- coordinate with the Events and Banquet team to manage and execute special events and functions
- collaborate with all hotel departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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