The Gunter Hotel San Antonio Riverwalk - Director Operations
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The Gunter Hotel, a landmark historic hotel located in the heart of Downtown San Antonio, Texas, is renowned for its rich heritage and exceptional hospitality. Established in 1909 and listed on the National Register of Historic Places, The Gunter offers guests a unique and memorable experience steeped in tradition yet complemented with modern amenities. The hotel is ideally positioned near the famous River Walk and the Alamo, providing access to some of the city's most celebrated attractions. Featuring craft cocktails at the popular speakeasy Bar 414 and fresh, seasonal dishes at Market on Houston, the hotel caters to both business... Show More
Job Requirements
- Bachelor's degree or previous experience in the hotel hospitality field
- At least 4 years of related experience and or training or equivalent combination of education and experience
- Mathematical skills needed including basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used
- Alcohol awareness certification
- General Manager and or other certification as required by franchise
- Strong leadership skills
- Strong oral and written communication skills
- Attention to detail
- Planning and organizational ability
- Customer skills
- Computer skills
- General accounting knowledge
- Comfortable working in fast paced environment
- Willingness to be on call when away from work
Job Qualifications
- Bachelor's degree or previous experience in the hotel hospitality field
- At least 4 years of related experience and or training or equivalent combination of education and experience
- Mathematical skills including basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages
- Alcohol awareness certification
- General Manager and/or other certification as required by franchise
- Strong leadership skills
- Strong oral and written communication skills
- Attention to detail
- Planning and organizational ability
- Customer skills
- Computer skills
- General accounting knowledge
- Comfortable working in fast paced environment
- Willingness to be on call when away from work
Job Duties
- Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments
- Ensures all departments are profitable and maintain strong working relationships
- Creates local and national marketing plans and pricing strategies and knows market segments
- Responds quickly to changing market conditions and revises strategies accordingly
- Actively participates in sales discussions, meetings and plans
- Knows key account executives and business base
- Knows monthly production levels for each sales person on the staff
- Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction
- Creates the hotel's annual budget and monitors the performance of the hotel throughout the year
- Produces monthly financial reports and knows at all times where the hotel stands against budget
- Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings
- Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program
- Completes a property Quality Assurance and franchise review semi-quarterly
- Reviews GM's marketing calls semi-quarterly to maintain a thorough understanding of market conditions
- Completes a direct bill audit semi-quarterly
- Implements programs that meet corporate goals and objectives
- Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President
- Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood
- Conducts area meetings semi-annually
- Responds quickly to guest requests in a friendly manner
- Follows up to ensure guest satisfaction
- Provides a professional image at all times through appearance and dress
- Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook
- Expected to report to work on scheduled days and at scheduled times
- Follows company policies and procedures and is able to effectively communicate them to subordinates
- Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
- Other duties as assigned by supervisor or management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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