Job Overview
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $57,300.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
This established hotel is dedicated to providing guests with exceptional hospitality and top-tier service. Recognized within the hospitality industry, it offers guests a comfortable, welcoming atmosphere combined with efficient management and well-trained staff. The hotel prides itself on maintaining high occupancy rates by working closely with sales and marketing, ensuring that every guest experiences a memorable stay. With a commitment to excellence, the hotel continuously seeks to improve its procedures and customer service through attentive management and the latest technology such as the front desk computer system. The hotel supports its employees with clear communication, formal training, and a supportive... Show More
Job Requirements
- Must be twenty one years of age or older
- Must have excellent communication skills (verbal and written) to effectively communicate with guests, team members, supervisors, and external organizations
- Must be computer literate with MS Word, Outlook, and Excel
- Opera experience is a plus
- Must possess outstanding interpersonal communication skills
- Must be self-motivated and able to work under pressure to meet deadlines
- Must have the ability to see, speak clearly and listen carefully in order to communicate with hotel departments and external guests
- Must have the ability to withstand noisy and smoke-filled environments
- Nevada Gaming Registration
Job Qualifications
- Previous manager experience preferred
- Two years of front office supervisory experience is preferred
- Previous experience in most aspects of hotel operations is essential
- High school diploma or the equivalent
- Must be able to effectively communicate in English in both written and oral forms
- Knowledgeable of all company policies and procedures, including fire and safety regulations
Job Duties
- Counsels, guides, trains and instructs all employees working in the hotel area in their duties
- Confers with the sales/marketing department to ensure that the highest room occupancy rates are achieved
- Usually handles the critical day-to-day hotel functions, including employee schedules
- Maintains effective and efficient department procedures and controls, and ensures that all departments with the hotel operations are scheduled properly for maximum coverage during peak hours
- Oversees the front desk computer system and coordinates any necessary modifications
- Shows special recognition of frequent guests
- Maintains communication and cooperation with other shifts and departments to keep employees informed of all pertinent information, including sending out a daily newsletter to all employees
- Handles complaints from employees and guests in a prompt courteous manner
- Assists the Hotel Manager with operating forecasts and other required departmental reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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