Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
the D Hotel & Casino is a renowned hospitality establishment known for providing exceptional lodging, dining, gaming, and entertainment experiences to guests. Located in an exciting, vibrant area, the hotel and casino combine luxury accommodations with the thrill of gaming and a variety of onsite amenities, including restaurants, bars, and performance venues. The property attracts a diverse clientele ranging from business travelers and tourists to locals seeking entertainment and relaxation. Guests enjoy a welcoming atmosphere enhanced by attentive customer service, modern facilities, and a commitment to creating memorable experiences. As a leading hotel and casino, the D Hotel & Casino... Show More
Job Requirements
- Ged or equivalent
- At least 1 year experience in a concierge, sales or similar position
Job Qualifications
- Ability to communicate effectively with guests, team members, and management in both written and verbal form
- Excellent customer service and people skills
- Proficient in computer applications, such as Microsoft Word, Excel
- Must be detail oriented
Job Duties
- Responsible for practicing, supporting and promoting the company service standards at all times
- In depth knowledge of local businesses, entertainment venues and travel options
- Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate
- Manage the first and continuing impressions of our guests
- Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests
- Answer phone calls and emails from guests in a timely and respectful manner
- Greet guests
- Receive and redirect mail, phone calls, packages etc.
- Ensure the area is clean and tidy at all times
- Act as a liaison between guests and any department necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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