Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Job Description
The hiring establishment is a reputable organization known for its commitment to excellent customer service and guest satisfaction. As a company dedicated to maintaining high standards, it operates within the hospitality sector, providing various services that ensure guests have memorable and seamless experiences. The organization's environment is dynamic and fast-paced, emphasizing professionalism, attentiveness, and a welcoming atmosphere. It prides itself on treating guests as valued individuals, recognizing the importance of first impressions and ongoing rapport. This company employs dedicated staff who embody its service philosophy and consistently support and promote the company's service standards, making it a sought-after employer in... Show More
Job Requirements
- Ged or equivalent
- At least 1 year experience in a concierge, sales or similar position
Job Qualifications
- Ability to communicate effectively with guests, team members, and management in both written and verbal form
- Excellent customer service and people skills
- Proficient in computer applications, such as Microsoft Word, Excel
- Must be detail oriented
Job Duties
- Responsible for practicing, supporting and promoting the company service standards at all times
- In depth knowledge of local businesses, entertainment venues and travel options
- Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate
- Manage the first and continuing impressions of our guests
- Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests
- Answer phone calls and emails from guests in a timely and respectful manner
- Greet guests
- Receive and redirect mail, phone calls, packages etc.
- Ensure the area is clean and tidy at all times
- Act as a liaison between guests and any department necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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