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Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Job Description
The D Casino & Hotel is a renowned establishment known for its vibrant atmosphere, luxurious accommodations, and exceptional customer service. Situated in a prime location, The D Casino & Hotel offers guests a unique experience combining gaming excitement with top-tier hospitality. As a favored destination for both leisure and business travelers, the hotel prides itself on delivering comfort, entertainment, and personalized services that cater to diverse guest needs. With a wide array of amenities, including fine dining restaurants, entertainment venues, and comfortable rooms, The D Casino & Hotel stands out for its commitment to quality and guest satisfaction.
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Job Requirements
- GED or equivalent
- at least 1 year experience in a concierge, sales or similar position
- requires normal, corrective vision range including ability to see color and distinguish letters, numbers and symbols
- manual dexterity to operate job related equipment
- ability to work in a noisy environment with possible exposure to secondhand smoke
- ability to perform tasks from sitting and non-sitting positions
- ability to stand, walk, lift, reach, push, pull and grasp as part of job duties
Job Qualifications
- Ability to communicate effectively with guests, team members and management in both written and verbal form
- excellent customer service and people skills
- proficient in computer applications such as Microsoft Word and Excel
- must be detail oriented
Job Duties
- Practice, support and promote the company service standards at all times
- have in depth knowledge of local businesses, entertainment venues and travel options
- assist guests and make suggestions for entertainment, dining and other engagements
- manage first and continuing impressions of guests
- establish a high level of guest satisfaction by providing prompt and courteous service and building a friendly rapport
- answer phone calls and emails from guests in a timely and respectful manner
- greet guests and receive and redirect mail, phone calls and packages
- ensure the concierge area is clean and tidy at all times
- act as a liaison between guests and other departments as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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