Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $25.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Performance-based pay
Paid Time Off
Employee Discounts
Professional development opportunities
work schedule flexibility
friendly work environment
Career advancement potential
Job Description
The City Forum is a vibrant entertainment and event venue dedicated to delivering exceptional experiences for families and children. Known for its engaging atmosphere, high-quality services, and commitment to guest satisfaction, The City Forum is on a mission to revolutionize children’s birthday celebrations by creating memorable moments that turn into lifelong traditions. The company is growing rapidly and looking to build a $1 million plus events department centered around one of the most special occasions in a child's life – their birthday party. This growth opportunity reflects the company’s dedication to excellence and its strategy to expand its footprint in... Show More
Job Requirements
- Full-time position
- approximately 40 hours per week
- weekends required
- comfortable working weekends and peak times
- experience in restaurants, events, hospitality, or retail and responsibility for fixing issues
- ability to coach a small team and hold standards
- clear communication skills and basic computer skills with ability to learn company systems
- reliable attendance with no no-shows due to impact on scheduled events
- passion for providing outstanding guest experience
- adaptability to change
Job Qualifications
- Experience in restaurants, events, hospitality, or retail
- proven ability to coach a small team and maintain high standards
- clear communication skills
- basic computer skills and ability to learn company systems
- passion for providing outstanding guest experience
- adaptability to change
Job Duties
- Lead party hosts and keep every event on time and on point
- run week-of confirmation calls with families including details, expectations, and easy upsells
- greet families on birthday event days, solve problems, and ensure exceptional guest experiences
- drive on-site revenue through extra guests, food, upgrades, time extensions, and arcade credits
- ask for rebooks including next year, siblings, and hold the date
- obtain feedback and NPS surveys from parents
- fix issues promptly to protect brand standards
- keep event standards high
- encourage repeat business by making sure people want to come back
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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