Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,900.00 - $69,800.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Twelve Paid Holidays
Job Description
Valley View Casino & Hotel, proudly operated by the San Pasqual Band of Mission Indians, is a premier entertainment destination deeply rooted in the Valley Center community with a rich local history and traditions founded on strong "good neighbor" values. Recognized as one of San Diego's Best Places To Work by the San Diego Business Journal, Valley View Casino & Hotel is more than just a casino and hotel — it is a vibrant workplace where fun and career advancement come together. Team members are valued as the foundation of the organization, with a culture embracing compassion, encouragement, and professional... Show More
Job Requirements
- High school diploma or GED equivalent
- Two years of restaurant or beverage management experience or an equivalent combination of education and experience
- One year of leadership experience including mentoring, training and coaching of peers
- Ability to communicate effectively in English both written and oral
- Ability to work flexible schedule including all shifts, weekends and holidays
- Ability to stand on hard surface for long periods
- Ability to multi-task and reprioritize throughout the day
- Must demonstrate confidentiality and privacy
- Must use excellent judgment in guest interactions
- Must apply for, receive, and maintain a Gaming License from Tribal Gaming Agency
- Must pass required auditions, skills testing and drug screening
- Able to work in 24-hour casino environment with exposure to second hand tobacco smoke, moving mechanical parts and fumes
- Must be flexible to work any and all shifts as casino operates 24/7
Job Qualifications
- High school diploma or GED equivalent
- Two years of restaurant or beverage management experience or equivalent combination of education and experience
- One year of progressive leadership experience including mentoring, training, and coaching peers
- Strong proficiency in Microsoft Office software programs
- Ability to communicate effectively in English, written and oral
- Ability to work flexible schedules including holidays and weekends
- Ability to stand for long periods on hard surfaces
- Ability to maintain team camaraderie
- Ability to multi-task and reprioritize to optimize presence
- Demonstrated confidentiality and safeguarding of team information
- Strong organizational and analytical skills
- Leadership skills to create positive work environment with open communication
- Ability to read, interpret, and apply safety rules and policies
- Ability to apply common sense to instructions and guidelines
- Ability to define problems, collect data, and draw conclusions
- Ability to work with mathematical concepts such as fractions, percentages, and ratios
- Knowledge of human resources policies
- Ability to speak and understand English
- Ability to write routine reports and correspondence
- Must apply for and maintain Gaming License from Tribal Gaming Agency
- Must pass skill testing and drug screening
Job Duties
- Support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision statements
- Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction
- Monitor and engage staff for outstanding guest interactions
- Ensure front-of-house Food & Beverage operations align with strategic plans and department vision
- Promote outstanding guest relations and guest service
- Ensure cleanliness of assigned Food & Beverage areas meets or exceeds health code regulations
- Resolve guest complaints, issues or special requests timely
- Maximize cost effectiveness within assigned area, ensure compliance with budget, labor and revenue benchmarks
- Ensure beverage standards are maintained to protect alcohol license
- Adhere to laws and regulations including Dram Shop Act, Alcoholic Beverage Control Act, gaming laws, and internal policies
- Ensure accurate daily tip reporting and tracking
- Serve as mentor for team members
- Collaborate with management in providing input and recommendations
- Conduct daily team huddles
- Ensure compliance with safety rules and regulations
- Maintain knowledge of company facilities and special events
- Attend special events and training as required
- Perform other duties as assigned
- Maintain professional and ethical conduct
- Keep consistent, regular attendance
- Adhere to performance standards, company policies and procedures
- Supervise team members, carrying out responsibilities including hiring, training, assigning work, appraising performance, and resolving problems per policies and laws
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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